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Region setting for Actiontec MI424-WR router?

Posts: 2
Registered: ‎08-22-2009

Region setting for Actiontec MI424-WR router?

Message 1 of 4

I play an online customizable card game, called Legends of Norrath. Every so often they have tournaments, and up until this July I've been able to partake just fine. However, as of late I get a message saying I am ineligible since I am trying to connect from outside a US territory (gambling/tax laws or something). I'm in Portland, OR. I submitted a CS ticket with the company (Sony Online Entertainment), but they say everything looks fine from their end. One person, though, suggested checking what country my router was set to, as they had known of someone's router getting reset to Canada, making them ineligible.


I searched the router's settings very closely, but I find nothing relation to region aside from a time zone setting. Thorough web searches have turned up nothing.


I am not using any proxies, my location according to my IP address is more or less accurate when I look on a site like, and a tracert to one of SoE's domains seems to go nowhere besides Portland, Seattle, and San Diego.


So first of all, does anyone know if a country setting exists for this router, and if so, where to find it? Secondly, has anyone run into a problem like this and found an alternate solution?


Thanks for your assistance.

Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Region setting for Actiontec MI424-WR router?

Message 2 of 4

This type of thing has been discussed here before.


As Verizon expands and aquires additional blocks of TCP/IP Addresses some of them may have been previouslsy assigned to an ISP in a different geographic portion of the world.  The problems is that there are databases with this information that do not all update at the same time.  I would guess that the database that the game provider is using still has the old location which is why they are pegging you as coming from outside the US.


You can attempt to release your TCP/IP Address, power down your Modem for over 6 hours, and then power it back up.  This MAY get you a different IP Address, but it could still be in the same block.  A better approach would be to open a new ticket with the game provider to ask them if they are determining your location by your IP Address and if so to update their database.

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Region setting for Actiontec MI424-WR router?

Message 3 of 4

At first Verizon routers didnt have a country code in them. This is what caused all the Xbox live issues last year. Xbox required a country code to work correctly with the wireless. So Actiontec/westell and Verizon, cooperated to add a US country code to the router. So your router will have either no country code at all (if you have old firmware) or a US country code if you have updated firmware.


So the post above about the IP address block is likely the issue rather than a country code on the router.


Error exists between keyboard and chair.
Posts: 2
Registered: ‎08-22-2009

Re: Region setting for Actiontec MI424-WR router?

Message 4 of 4

Thanks for the responses. I tried searching the web and these forums but came up empty. I did see mention of issues with X-Boxes, but never found the resolution.


I will mention this on my open ticket, but just to remove a little confusion on my part: when I use a site to look up my location based on IP address, it says Portland, OR, and when I do a tracert, none of the hops seem to indicate a different country. Would these databases be a whole different thing than that?


I'll see what they say...maybe I'll have to try leaving the modem off while I sleep tonight. Thanks again.

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