Residential FioS unable to connect to HostGator servers since 10-5-13

[diginn]

Very frustrating. I haven't been able to connect to my servers, check email or conduct business due to this issue. According to HostGator, this is a Verizon issue that is supposedly being worked on. How long does this take?? I'm about to call Time Warner

[jjarokervc]

I see the same network problem as you do.

I just posted the same problem, 5 minutes after your post.

[doctortv]

Still going on in Richmond VA as well....any solution in sight, Verizon?

[diginn]

It's going on 12 hours. Does anyone even know if they're aware or working on it? As big as this company is, you'd think they'd have someone take care of it.

[viafax999]

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@diginn wrote:

It's going on 12 hours. Does anyone even know if they're aware or working on it? As big as this company is, you'd think they'd have someone take care of it.

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Have you considered contacting technical support rather than venting on a peer support group forum?

[qtippy]

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@viafax999 wrote:

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@diginn wrote:

It's going on 12 hours. Does anyone even know if they're aware or working on it? As big as this company is, you'd think they'd have someone take care of it.

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Have you considered contacting technical support rather than venting on a peer support group forum?

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Isn't this type of issue what the forum is for? I'm not saying don't open a ticket, but Verizon's technical support beyond a broken router is... disheartening.

I also have websites on Hostgator and not able to get to it from home. However, the issue does seem like a erroneous dns entry that's going around. It's also not working on my Sprint phone.

[diginn]

Yes, multiple sources have contacted Verizon regarding this. Also, isn't this what the forum is for? Support? Your post is useless.

[diginn]

Seems to be fixed///

[viafax999]

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@diginn wrote:

Seems to be fixed///

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Maybe not so useless?

We cannot change an incorrect DNS entry but we can call tech support and point out to them that there is a broken DNS entry.

[LawrenceC]

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