return label address wrong?
billyboyz
Enthusiast - Level 1

I ordered a new FIOS router and needed to return the old one. Clicked on the verizon link to request a return kit, which always gave me error. There is another link to print the return label, so I did and printed the label. Now I tracked UP shipment, guess what, the address is wrong:

Verizon customer returns

9999999999

1 Verizon Way

Camp Hill PA 17001

The UPS tracking says:

Harrisburg, PA, US

The receiver has moved. We are attempting to obtain a new deliver address for this receiver.

Come on Verizon! Can you fix your system? I am really frustrated! Your web page is broken. Or when it's working, it gives wrong address? 1!!

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Re: return label address wrong?
kh-gary
Moderator Emeritus

Hi billyboyz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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