- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My comcast cancellation was very simple. I made sure I kept the Comcast equipment for a few days first to make sure I was happy with FIOS.. Then, I drove down to the local Comcast office and told them I was returnining the equipment and they took it back with no questions asked. I got a receipt for the equipment and paid the final prorated bill.
They did not ask me why I was cancelling service or even tried to "change" my mind with any special offers. I really don't think the workers there care.
In fact, there were many people in line returning their equipment also. We all chatted and their stories were the same for Comcast(high prices, slow/poor internet service, not enough HD channels). Everyone who was returning the equipment had signed up for FIOS.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had a different experience. My FIOS install was 3/25 and on 3/30 I called Comcast and cancelled my service. That same morning I drove to ComcastTown and dropped off my HD box and cablecard (I own my cable modem).
I did not get a final bill and after a few days I checked comcast.com and it seems like I still have service. I emailed their support via the web site and got this reply:
I understand you are concerned about billing after the time of your cancellation. I sincerely apologize for any misunderstanding, and would like to explain what has happened with your account. When you request service to be disconnected as of certain date, billing will appear to continue beyond that date until we send out a technician to physically disconnect the service at the cable box outside the residence. Once the service has been physically disconnected, billing will be finalized retroactive to the date you requested as the service disconnection date. Please allow up to one full billing cycle for any credits to post to your account, and 6-8 weeks for any refunds due to be processed. If you would like more information about specific refund amounts, or final billing, please chat with us* at the following link and we'll be glad to assist you:
As of Saturday, my drop was still connected at the tap. My neighbor's tap (on the same box) was disconnected with a lock on the F connector at the tap.
So, like most things Comcast's approach varies by area. It should be a wash for me because my service was paid in advance through 3/30, and I have no intention of paying the current bill for 3/31-4/30.
I'm sure if I didn't pay when I still had service, they'd cut me off in a day! 🙂
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I think they are setting me up for the same. Per the email they sent me, I used the chat last night. It took 20 minutes and 2 CSRs to tell me that I was scheduled for disconnect on 4/13, two weeks after I called and turned in my equipment. I asked them to confirm that I wouldn't be expected to pay for their delay, they told me to contact my local office (who had told me to use chat). I emailed them again and was told to wait a full billing cycle for that to occur. I pointed them to this thread where two people said they were given a final bill on the spot and their reply was:
I cannot speak for other former Comcast accounts.
I filed an online complaint with our county cable administrator, and will be calling their executive care line later today.
I do have direct emails for the CEO and COO, so maybe I'll email them.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just got a call from Comcast in response to my email to the CEO and COO.
"Joe" explained to me that's their system here. It can take 2 weeks or more from your request until they roll a truck to disconnect at the tap. Billing will be adjusted retroactive to the date you requested cut off.
Doesn't make much sense, but be sure to keep careful records of who you notify and when. The most important thing is to get a receipt for equipment, signed by someone at Comcast.
As with everything Comcast, your situation may be different, since some previous posters got a final bill on the spot.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content