Reward Card Nonsense

[#1]

I signed up for Fios in July 2018 and was told I would get a $100 Visa Card. I subsequently registered for it online and received an email on 10/25 saying my reward would be on it's way soon. Nothing arrived or any further correspondance to confirm it had been sent. I have submitted the registration a couple more times with the same result but now it says "You are no longer qualified to receive your reward due to a change in eligibility"

I have called the Rewards Support number three times but I am always put on hold. I give up after 30minutes or so.

Is there someone I can actually speak to about this? I feel like I've been short changed here.

Thanks

[#2]

Hi coffeeroaster,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.