$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
So, my router stopped working (confirmed) on 01/30/2010. Since that was a Satruday Verizon said it would overnight a new router on Monday. On Monday a router was shipped from Philadelphia via UPS Air. On Tuesday UPS tracking indicated that it could not deliver the package because the address was incorrect. I called Verizon. They called UPS. The delivery was rescheduled for 2/3/2010. I took today off to wait for this package only to find out from UPS tracking that the package was undeliverable because the apartment number was wrong. The router was actually IN MY BUILDING (I live in a condo).
Spoke with Verizon. They could not fix the apartment number and had no idea why it is wrong. I reminded them that my bill gets to me just fine!! I asked why one of the Verizon vans that are in the parking lot all the time just couldn't hand me a router. I got some excuse about this be a "repair" order but they could do that WHEN the router that was mailed to me was returned. Geez. Why didn't they do that to begin with?
Calmy speaking I am a TAD annoyed and severly inconvenienced by all this. I am amazed at the level of incompetence that I have endured and I need to vent. When this is over a I will file a complaint with the BBB and anyone else that will hear this saga. I'm telling ya, Comcast is looking pretty sweet right now.
Thanks for listening.
p.s. UPS has been no great help either but that's another forum.