Router password change
topdog
Specialist - Level 2

I got an E mail saying that Verizon had changed my router password to its serial nu8mber. Now I can no6t get on the internet through the router to use my laptop.  Any help???

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Re: Router password change
Hubrisnxs
Legend

the router password change does not affect your ability to get online.

if you mean that you can't get into the router administration page then that is different. 

this FAQ may help you. 

http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/Security/128297.htm

Re: Router password change
viafax999
Community Leader
Community Leader

@topdog wrote:

I got an E mail saying that Verizon had changed my router password to its serial nu8mber. Now I can no6t get on the internet through the router to use my laptop.  Any help???


I would assume by the fact that you say you can't get onto the internet that what your email actually said is they had changed your wireless password to the serial number.

If so you need to set that password into the settings for your wireless connection on your laptop then it should be ok..