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I woke up this morning and could not connect to the internet. The Network and MOCA lights on the ONT are green. The Internet light on the router is yellow. When I go to Network Connections in the router configuration it tells me it is "Obtaining DHCP lease" but just sits there. It's been stuck this way for several hours.
I have tried restarting the router both via the reboot option and by unplugging it, waiting, then plugging it back in.
Is there anything else I can do before I call for service?
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@matt1122 wrote:I woke up this morning and could not connect to the internet. The Network and MOCA lights on the ONT are green. The Internet light on the router is yellow. When I go to Network Connections in the router configuration it tells me it is "Obtaining DHCP lease" but just sits there. It's been stuck this way for several hours.
I have tried restarting the router both via the reboot option and by unplugging it, waiting, then plugging it back in.
Is there anything else I can do before I call for service?
Could try restarting the ONT.
You'll need to disconnect the power line and the battery to do do that.
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@matt1122 wrote:I woke up this morning and could not connect to the internet. The Network and MOCA lights on the ONT are green. The Internet light on the router is yellow. When I go to Network Connections in the router configuration it tells me it is "Obtaining DHCP lease" but just sits there. It's been stuck this way for several hours.
I have tried restarting the router both via the reboot option and by unplugging it, waiting, then plugging it back in.
Is there anything else I can do before I call for service?
Could try restarting the ONT.
You'll need to disconnect the power line and the battery to do do that.
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- Mark as New
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