Router stuck "Obtaining DHCP lease"

[matt1122]

I woke up this morning and could not connect to the internet.  The Network and MOCA lights on the ONT are green.  The Internet light on the router is yellow.  When I go to Network Connections in the router configuration it tells me it is "Obtaining DHCP lease" but just sits there.  It's been stuck this way for several hours.

I have tried restarting the router both via the reboot option and by unplugging it, waiting, then plugging it back in.

Is there anything else I can do before I call for service?

[viafax999 · Accepted solution]

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@matt1122 wrote:

I woke up this morning and could not connect to the internet.  The Network and MOCA lights on the ONT are green.  The Internet light on the router is yellow.  When I go to Network Connections in the router configuration it tells me it is "Obtaining DHCP lease" but just sits there.  It's been stuck this way for several hours.

I have tried restarting the router both via the reboot option and by unplugging it, waiting, then plugging it back in.

Is there anything else I can do before I call for service?

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Could try restarting the ONT.

You'll need to disconnect the power line and the battery to do do that.

[Sledgehammer2]

I had the identical problem. Once I figured out that the ONT is the box verizon hooked up in my basement I followed the directions (unplug and disconnect battery, wait 1 minute, replug and reconnect the battery) and everything works again. I wonder why Verizon help didn't suggest this? Too complicated for most?

[Sledgehammer2]

FYI.ONT stands for Optical Network Terminal. It is where the FIOS line comes into your house and gets converted into an electrical signal.