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Routing / Latency issues

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photonslowgame
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎01-20-2013

Re: Routing / Latency issues

Message 31 of 78
(2,610 Views)


Tracing route to 70.42.29.65 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  Wireless_Broadband_Router.home [xxxxx]
  2     6 ms     5 ms     5 ms  L100.PITBPA-VFTTP-03.verizon-gni.net [xxxxx]
  3     6 ms     5 ms     8 ms  G0-1-1-5.PITBPA-LCR-21.verizon-gni.net [130.81.191.196]
  4    12 ms    12 ms    14 ms  xe-19-0-8-0.RES-BB-RTR1.verizon-gni.net [130.81.209.74]
  5    15 ms    14 ms    14 ms  0.so-7-1-0.XT1.DCA6.ALTER.NET [152.63.39.169]
  6    48 ms    22 ms    20 ms  0.xe-0-0-0.XL3.IAD8.ALTER.NET [152.63.32.214]
  7    15 ms    15 ms    15 ms  GigabitEthernet6-0-0.GW8.IAD8.ALTER.NET [152.63.33.13]
  8    18 ms    19 ms    20 ms  tinet-gw.customer.alter.net [152.179.50.30]
  9    40 ms    39 ms    39 ms  xe-3-3-0.tor10.ip4.tinet.net [141.136.110.9]
 10    43 ms    65 ms    45 ms  internap-gw.ip4.tinet.net [77.67.71.62]
 11    42 ms    42 ms    43 ms  border1.te7-1-bbnet1.tor001.pnap.net [70.42.24.132]
 12    40 ms    40 ms    40 ms  70.42.29.65

Trace complete.

C:\Windows\System32>

 

Primetime on saturday. Turned my router off for about an hour this evening, my routing is different now. Hope it stays like this. Not sure if anything changed at tinet or not.

gyochum
Contributor
Contributor
Posts: 4
Registered: ‎01-23-2013

Re: Routing / Latency issues

Message 32 of 78
(2,549 Views)

Routing changed for me as well...

As you can see its still not ideal and somewhere on alter.net is always the root cause.

 

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 6 ms 7 ms L100.NWRKNJ-VFTTP-94.verizon-gni.net [98.109.129.1]
3 9 ms 9 ms 9 ms G0-5-4-7.NWRKNJ-LCR-22.verizon-gni.net [130.81.183.183]
4 9 ms 9 ms 9 ms so-6-1-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.199.16]
5 10 ms 9 ms 9 ms 0.ge-0-3-0.XL4.EWR6.ALTER.NET [152.63.5.225]
6 94 ms 95 ms 97 ms 0.ge-6-1-0.XL4.LAX15.ALTER.NET [152.63.113.170]

7 95 ms 99 ms 94 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
8 93 ms 89 ms 88 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
9 90 ms 90 ms 89 ms border1.te3-1-bbnet1.lax015.pnap.net [216.52.255.56]
10 80 ms 81 ms 82 ms oversee-3.lax015.pnap.net [63.251.209.150]
11 86 ms 84 ms 86 ms 208.73.208.10
12 83 ms 81 ms 82 ms host204-13-160-107.oversee.net [204.13.160.107]

 

As far as my tests, I have actually been in contact with members of the games support team. They confirmed that tracing to their website www.mwomercs.com will yield the same results as a game session (same data center).

 

To anyone who wants to help push this along, I do have an open case to verizon, not bound to my account name.

You can actually use the online chat support option just to bump the case, and help it get more attention if you are so inclined.

 

 

gyochum
Contributor
Contributor
Posts: 4
Registered: ‎01-23-2013

Re: Routing / Latency issues

Message 33 of 78
(2,548 Views)

Trey,

Go to your start button (assuming windows) and type in "command" and hit enter.

 

If you are now at a command prompt type in:

tracert www.mwomercs.com

 

Look for the server that first causes a major change in the response time.

Bsylvia
Contributor
Contributor
Posts: 3
Registered: ‎01-27-2013

Re: Routing / Latency issues

Message 34 of 78
(2,520 Views)

Having the same issues here. I have Verizon DSL, but my routing has not been changed. I just ran a tracert and I am still getting the put through "tinet-gw.customer.alter.net". Not sure if resetting my modem will make a difference or not and I can not find the live support option on the website. I'm at a loss on what can be done at this point.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,630
Registered: ‎12-15-2010

Re: Routing / Latency issues

Message 35 of 78
(2,488 Views)

@gyochum wrote:

Routing changed for me as well...

As you can see its still not ideal and somewhere on alter.net is always the root cause.

 

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 6 ms 7 ms L100.NWRKNJ-VFTTP-94.verizon-gni.net [98.109.129.1]
3 9 ms 9 ms 9 ms G0-5-4-7.NWRKNJ-LCR-22.verizon-gni.net [130.81.183.183]
4 9 ms 9 ms 9 ms so-6-1-0-0.NWRK-BB-RTR2.verizon-gni.net [130.81.199.16]
5 10 ms 9 ms 9 ms 0.ge-0-3-0.XL4.EWR6.ALTER.NET [152.63.5.225]
6 94 ms 95 ms 97 ms 0.ge-6-1-0.XL4.LAX15.ALTER.NET [152.63.113.170]

7 95 ms 99 ms 94 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
8 93 ms 89 ms 88 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
9 90 ms 90 ms 89 ms border1.te3-1-bbnet1.lax015.pnap.net [216.52.255.56]
10 80 ms 81 ms 82 ms oversee-3.lax015.pnap.net [63.251.209.150]
11 86 ms 84 ms 86 ms 208.73.208.10
12 83 ms 81 ms 82 ms host204-13-160-107.oversee.net [204.13.160.107]

 

As far as my tests, I have actually been in contact with members of the games support team. They confirmed that tracing to their website www.mwomercs.com will yield the same results as a game session (same data center).

 

To anyone who wants to help push this along, I do have an open case to verizon, not bound to my account name.

You can actually use the online chat support option just to bump the case, and help it get more attention if you are so inclined.

 

 


You're jumping from Newark, New Jersey to Los Angeles, CA in that trace. While Verizon's backbone may not route the best in regards to latency (I can get 55-60ms at work from New York to Los Angeles) but that's about typical for a coast to coast jump in many providers around here. Did you ask the owner where their server is located?

 

The trace also looks consistent beyond the alter.net hops but it certainly doesn't mean it is okay to blow off the alter.net hops as a problem. They do have ICMP traffic on low priority though which is common across many backbone routers.

 

Also keep in mind that ANYTHING labeled company-gw.customer.alter.net such as tinet-gw.customer.alter.net is a peering point. If you see high latency at these, the person on the other end either did not purchase enough capacity from Verizon or the router being used is underpowered for the job it's taking on, it's having a problem, or it's set up to place ping requests on low priority. As to who is or what is at fault is unknown since you'd have to research the peering agreements between the two companies. The higher speeds are certainly not helping anything though, since companies tend to drag their feet in upgrades.

 

This is from a 5Mbps DSL connection with Verizon.

 

 

Tracing route to host204-13-160-107.oversee.net [204.13.160.107]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     7 ms     7 ms     7 ms  10.41.15.1
  3     6 ms     6 ms     7 ms  P1-0.BFLONY-LCR-01.verizon-gni.net [130.81.195.144]
  4    17 ms    16 ms    17 ms  so-6-3-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.28.138]
  5    17 ms    17 ms    31 ms  0.xe-6-0-4.XL3.EWR6.ALTER.NET [152.63.4.77]
  6    98 ms    98 ms    98 ms  0.xe-6-1-0.XL3.LAX15.ALTER.NET [152.63.112.146]
  7    99 ms    99 ms    99 ms  POS6-0-0.GW3.LAX15.ALTER.NET [152.63.112.105]
  8   119 ms   114 ms   112 ms  internapGIGE-gw.customer.alter.net [157.130.236.110]
  9   116 ms   116 ms   117 ms  border1.te4-1-bbnet2.lax015.pnap.net [216.52.255.120]
 10    87 ms    88 ms    88 ms  oversee-3.lax015.pnap.net [63.251.209.150]
 11    93 ms    93 ms    93 ms  208.73.208.10
 12    92 ms    92 ms    92 ms  host204-13-160-107.oversee.net [204.13.160.107]

 

 

Ping to the same server (shows congestion is not abound for the route)

 

Pinging 204.13.160.107 with 32 bytes of data&colon;
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=93ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244
Reply from 204.13.160.107: bytes=32 time=92ms TTL=244

Ping statistics for 204.13.160.107:
    Packets: Sent = 45, Received = 45, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 92ms, Maximum = 93ms, Average = 92ms

 

 The above is of course, for an advertising network so I have no clue where that came from there. I just ran traces to it 🙂 .

 

Now when I go to trace the domain mentioned, this is where I see a problem since a quick look suggests we're going to Toronto from New York, which is literally an hour drive from here and I can ping 3ms to that server from Work. A 100ms jump is AWFUL. So here's a case where the peering between Verizon and Inteliquent has something wrong. 40ms juump in latency between Verizon's backbone and the peering router (which is where? Probably in NYC, an expensive place to peer) and then an additional 40-50ms between where the peering router is and Toronto.

 

Tracing route to mwomercs.com [70.42.29.74]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     8 ms     6 ms     7 ms  10.41.15.1
  3     7 ms     7 ms     7 ms  P1-0.BFLONY-LCR-02.verizon-gni.net [130.81.195.222]
  4    19 ms    19 ms    19 ms  so-3-0-0-0.NY325-BB-RTR2.verizon-gni.net [130.81.28.136]
  5    19 ms    19 ms    19 ms  0.so-4-0-0.XT2.NYC4.ALTER.NET [152.63.9.249]
  6    32 ms    21 ms    20 ms  TenGigE0-5-1-0.GW8.NYC4.ALTER.NET [152.63.21.73]
  7    67 ms    67 ms    66 ms  tinet-gw.customer.alter.net [152.179.72.122]
  8   110 ms   112 ms   111 ms  xe-4-3-0.tor10.ip4.tinet.net [89.149.184.110]
  9   112 ms   112 ms   115 ms  internap-gw.ip4.tinet.net [77.67.71.62]
 10   110 ms   110 ms   110 ms  border1.te9-1-bbnet2.tor001.pnap.net [70.42.24.196]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     ^C

 

I am able to reach the site despite being unable to trace or ping it. It IS loading up quickly for me. A repeated ping of a;; of the hops after the tinet-gw.customer.alter.net shows wide variances in latency of at least 10ms. So, definitely broke as many have stated.

jk111
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-29-2013

Re: Routing / Latency issues

Message 36 of 78
(2,408 Views)

Having similar issues in Upstate NY (Syracuse Area)

27952282.jpeg

chzoom
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎01-14-2013

Re: Routing / Latency issues

Message 37 of 78
(2,400 Views)

in most cases I would agree with you that it is the 'gaming' companies responsbility. However, as stated in this thread we are talking about SEVERAL different games here. Its not just 1 game or 1 company that is having this issue, its anything traversing the tinet router during primetime and for me almost anytime. This doesn't seem like something I should have to chase down the game provider to fix, there is a bigger issue here

Gravier
Contributor
Contributor
Posts: 1
Registered: ‎01-29-2013

Re: Routing / Latency issues

Message 38 of 78
(2,381 Views)

I'm having the same issues with gaming latency, granted it isn't as high as some I've seen, but i'm paying for 75/35 and I should be sitting at about 30 to 40ms but I'm at 95 to 102ms.  Verizon's tech support is horrible and they obviously don't have a clue, or better yet don't care to resolve these issue's.  This issue needs to be fixed!  Why aren't they doing anything about this?

 

Tracing route to 12.129.209.68 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [xxx.xxx.x.x]  

2     5 ms     5 ms     5 ms  L100.NRFLVA-VFTTP-14.verizon-gni.net [96.225.172.1]  

3     5 ms     5 ms     5 ms  G0-2-5-2.NRFLVA-LCR-21.verizon-gni.net [130.81.97.128]  

4    33 ms    21 ms    19 ms  xe-19-0-2-0.RES-BB-RTR1.verizon-gni.net [130.81.209.46]  

5    20 ms    21 ms    20 ms  0.xe-5-3-0.BR1.IAD8.ALTER.NET [152.63.37.49]  

6    22 ms    22 ms    22 ms  192.205.36.141  

7    94 ms    95 ms    95 ms  cr2.wswdc.ip.att.net [12.122.81.250]  

8    94 ms    96 ms    95 ms  cr1.cgcil.ip.att.net [12.122.18.21]  

9    96 ms    95 ms    95 ms  cr2.dvmco.ip.att.net [12.122.31.85]  

10    95 ms    95 ms    95 ms  cr1.slkut.ip.att.net [12.122.30.25]  

11    95 ms    95 ms    96 ms  cr2.la2ca.ip.att.net [12.122.30.30]  

12    92 ms    93 ms    92 ms  gar29.la2ca.ip.att.net [12.122.129.241]  

13    93 ms    93 ms    94 ms  12-122-254-238.attens.net [12.122.254.238]  

14    93 ms    92 ms    93 ms  mdf001c7613r0003-gig-12-1.lax1.attens.net [12.129.193.254]  

15     *        *        *     Request timed out.  

16     *        *        *     Request timed out.  

17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.  

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.  

23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.  

25     *        *        *     Request timed out.  

26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.  

30     *        *        *     Request timed out.

Trace complete.

Just a side note:  I do competitive Arena and RBG's and I CAN tell a huge difference in 30ms over 95ms.

 

Is Verizon doing something about this?  Any Admin's going to post to these?

treykaws
Contributor
Contributor
Posts: 5
Registered: ‎01-25-2013

Re: Routing / Latency issues

Message 39 of 78
(2,340 Views)

Happening again! THIS IS FUN! Something needs to be done, who should I contact?

AnnieS
Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: Routing / Latency issues

Message 40 of 78
(2,318 Views)

Hi treykaws,


If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link: http://www.verizon.com/repair

You can find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

Regards,

AnnieS

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