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Rude FIOS Residential Customer Suuport

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rockvilleraven
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎05-05-2013

Rude FIOS Residential Customer Suuport

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I tried calling FIOS tech support while at work about resetting a psssword.  I had to hang up in a few minutes.  I called back and she rudely said "Its you again, you only were on hold five minutes",  I stayed on the line 12 minutes on hold before having to go back to work.  The support at home to reset the password was better, the man gave me a timeframe and the lady helping me was nice.  Next time I have a problem, I will wait till I get home.  But the woman I talked to thsi morning owes me an apolgy.

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Rude FIOS Residential Customer Suuport

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This is a peer to peer support forum.

Verizon does not monitor these posts.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Rude FIOS Residential Customer Suuport

Message 2 of 2
(730 Views)

This is a peer to peer support forum.

Verizon does not monitor these posts.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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