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I have been trying to get bandwidth problem fixed with Verizon for a long time.
I like to play streaming games from Big Fish Games.
They have worked very hard to provide me with answers to game access problems which are due to huge Verizon fluctuation in bandwidth. After many "We will fix your problem" responses from Verizon Technical Support that always ends up with the suggestion to contact VERIZON PREMIUM SUPPORT, which is of course a charge service, I wrote a letter to Verizon Customer Service which prompted a deluge of technical support that instantly fixed my problem for about a week and a half. Now I am going through the same merry go round to get a basic bandwidth problem fixed on a permanent basis! Anyone want to take this one on? Yes, their server is outputting at rated or better speeds but tests have proven that my bandwidth varies from 12,000+ bps to 31 bps that varies minute to minute.
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Hi tominpain,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Tominpain,
We never received your information via the live chat & we didn't hear back from you on your issue. As a result we went ahead and closed your private support case. If you are still in need of assistance, then go ahead and create a new post.
Thanks,
Paul C.
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My bandwidth has flucuations that range between 12,000+ bps to 30 bps from minute to minute. This makes streaming games on line virtually impossible. This problem existed for the entire month of May and was documented by the game site (Big Fish Games). At least 6 Verizon Technical Support Reps were contacted and all had different "solutions" that did not fix the problem. Escalation to senior Verizon management resulted in problem being fixed for about 2 weeks. Problem has returned. I know Verizon server is functioning at proper up and download speeds. Problem is between server and my system. Game site provided technical data that documents my bandwidth with every contact and game attempt, which I submitted to Verizon technical personnel. Please open my account problem file.
T. Green
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Your private support case has been reopened. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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I have attempted to follow your directions to reach "My Support Cases" with no success.
Easy enough to access Profile Page but there is no option on that page titled. " My Support Cases".
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Please go to your profile page for the forum, and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Hi Tom,
We'll be closing your private support case thread again for the time being since we have yet to hear back from you. Let us know if you still require assistance by making a public posting in this thread.
Thank you,
Art