i decided to make my own thread and mayb a tech support will see it and solve my problems or anybody that know why this happens and can help me with this.
1. my first problem is my speed, i never get what i paid for which is 20/5 and i know u wont always get your max speed but atleast close to it. the only time i get close to that speed is when i reset or reboot my router which is a hassel to do everytime i get on internet or when i call tech support to reset my ONT which is also a hassel to do everytime i get on the internet.
they tried to resolve it by saying its the router but i just got a replacement router yesterday, which is also a westell 9100EM router and still the same problem. if its not consistent with the speed, i will call tech support again but so far its not, its down to 5/1 and even 2/0.8.
2.my ping is really high, 500ms average and the max today was around 900ms and that i know its really bad when i know its suppose to be less than 100ms or even less than 50ms. so with this high ping, i cant play online on my 360 b/c the connection to each player is really bad with that high ping. my bullets for call of duty 4 modern combat is really laggy, so bad it lags for about a second or two which makes u a dead duck when you are out in the open.
if anyone can help me with this problem, i will appreciate your efforts.
If you send me a private message with your account info, I will look into your service and get this resolved for you.
my bad...it didnt get solved yet. i thought that solution button was the solution so i pressed it...im new to the forum...
i sent my acct name n phone number via private message...thx for your help brian.
Start a new topic or ask questions in the open forum.
