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Slow Connection

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BobandNan
Contributor
Contributor
Posts: 1
Registered: ‎03-31-2013

Slow Connection

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I have three users on my Dell computer using Microsoft XP and one user has a very slow connection to the internet after clicking the Internet Explorer icon (IE8) on the desktop and then once in our Yahoo email account, the response is very slow and many times the system freezes. The nother two users don't experience such issues. I ran Verizon diagnostics and the upload and down speeds are 26.62 and 30.76 MSP, respectively. Not sure what's going on.
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walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Slow Connection

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@BobandNan wrote:
I have three users on my Dell computer using Microsoft XP and one user has a very slow connection to the internet after clicking the Internet Explorer icon (IE8) on the desktop and then once in our Yahoo email account, the response is very slow and many times the system freezes. The nother two users don't experience such issues. I ran Verizon diagnostics and the upload and down speeds are 26.62 and 30.76 MSP, respectively. Not sure what's going on.

If you have 3 users on the same computer, and only one of them has a problem, that user is running something  that is using up your computer's resources that isn't running when the other 2 users. If you have separate user accounts, try creating a new account for the user that has the problem. If everyone is using the same account, start with a clean boot, then observe everything each user does from startup.

 

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