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Slow Download Speed - Tampa

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w0rd
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2011

Re: Slow Download Speed - Tampa

Message 21 of 27
(2,288 Views)

Issue is possibly resolved. Rebooted gateway at the CO. 1000 customers were affected.

 

Sucks that we had to fight to get something done.This could have been resolved a long time ago if our local network tech knew how the internet works. That should be a qualification for any network job. You should know what the internet is.

 

 

nick_d
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎07-28-2011

Re: Slow Download Speed - Tampa

Message 22 of 27
(1,558 Views)

Awesome! I just tested my connection here in the Seffner/North Brandon area, it's back to normal. Thanks everyone for being equally as persistent with support until it was resolved and for keeping us posted on results - w0rd, you rock.

We KNEW it wasn't our routers. Glad to be back up to speed. I guess I should cancel my tech call now.

 

 

 

From MLAB's test

Data rate check: maximum data rate was 30.905525 Mb/s
Loss rate test: zero losses in 86515 packets, loss rate less than 0.001156%

 

and from verizon's speed test

 

 

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 23.35Mb/s

running 10s inbound test (server to client) . . . . . . 30.43Mb/s

 


jaball77
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-29-2011

Re: Slow Download Speed - Tampa

Message 23 of 27
(1,537 Views)

It's a Festivus miracle!

 

Every speed test I run across the country  says 30mbps.  I get 0 packet loss.  Pingtest's line quality is an A.

 

Stinks that it took so much work to get anything done, but I'm glad it's fixed!

jaegertech
Contributor
Contributor
Posts: 3
Registered: ‎07-29-2011

Re: Slow Download Speed - Tampa

Message 24 of 27
(1,509 Views)

Congrats everyone on being persistent and annoying. Whoda thunk it that a problem affecting multiple users might have had a root cause further upstream than the last couple feet of fiber?

w0rd
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2011

Re: Slow Download Speed - Tampa

Message 25 of 27
(1,500 Views)

*Seffner group hug*

perry1510
Contributor
Contributor
Posts: 1
Registered: ‎10-17-2011

Re: Slow Download Speed - Tampa

Message 26 of 27
(1,334 Views)

I have the Same problem as Tampa.  It takes an hour and a half or more to download a 20 minute video.  I was told this would be fixed, but it continues, yet I am paying for high speed connection.

RAJag
Contributor
Contributor
Posts: 1
Registered: ‎10-27-2011

Re: Slow Download Speed - Tampa

Message 27 of 27
(1,248 Views)

I am having very slow download speeds in Lakewood Ranch FL.

5 hours to download a HD movie.

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