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slow upload speed

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AFX
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-06-2008

slow upload speed

Message 1 of 4
(10,998 Views)
I have a problem with my uppload speed in lansdale,pa..it averages between 6mb to 10mb(i'm paying for 20/20).they replaced the ont twice and router 3 times.its not consistant and can reset the router for a temp fix,but the speed gradually decreases.tried bypassing the router,same results.Its been over a week trying to resolve the problem.My speeds have been rock solid for 3yrs even when i was upgraded to 20/20 until 3 weeks ago.the tech ran out of options so he said its probably in V* network.they'll be lookin into this further in a couple of days.Any help would be appreciated!
3 REPLIES 3
cjacobs001
Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: slow upload speed

Message 2 of 4
(10,986 Views)
The ONLY optimizer I know of that does ANYTHING for [ upload ] speed IS THE VERIZON OPTIMIZER.  They all optimize your download speeds, but the verizon optimizer is only one I know of that does anything for your upload.  Try that.  After that, (assuming your account has been assigned those speeds) check running processes on your computer that may be slowing you down, check firewall settings.  Please note:  If you are using wireless connection you are unlikely to reach those speeds.
cjacobs001
AFX
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎08-06-2008

Re: slow upload speed

Message 3 of 4
(10,977 Views)
like i said there were 2 different techs and a supervisor trying to fix the upload speed.we tried everything.ran speed test in safe and regular mode (speedtest.net,speakeasy.net,My speed pc &Verizon speed test),disabled all virus,spyware and firewall software.were testing on 4 computers(ethernet),3 pc's and a mac all the same result.even tried a clean install on one of my pc's.So i think we can rule out my setup.
cjacobs001
Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: slow upload speed

Message 4 of 4
(10,960 Views)
You did not say what the Verizon Field techs 'found' as to a problem.  What did they find to make them determine to change out the ONT's?  (They usually would not without obvious issue.)  Which model of ONT do you have?   What are your cable configurations?  Any switch or hubs in the mix?  Did they swap routers? You did not specifically mention running any TCP\IP Optimizers, only the speed tests.   Do you have an ethernet connection to the router from the ONT or just a coax?  As a test, have you tried using new cables?  If you do not have ethernet to the router from the ONT, have you asked to have the ethernet port enabled on the ONT so you can try running a cable from there to your router to test that type of connection?                               When the field tech(s?) came out and used their own laptops to test, didn't they find that "all was well?"     What are you trying to upload?  How much data at a time?  What size files?   Are you always attempting to upload to the same sight?    Is the sight \ the sites you are attempting to upload to restricting you in any way?   Are they filtering your upload?                                                    If 'degradation of the good' is occurring, with enough information, this issue can be resolved.  My knowledge of this process tells me several things:  IF Verizon did change an ONT, and especially if more than once, they either HAD to find something in their network to be 'an issue', or they were going way beyond business requirements     to please the customer, AND once they started this process they would not have just left telling you that although they have found something in their network, they just can't fix it.                                    If a point is realized where all is working at acceptable metrics, as you admit that it is, but then only a part of the whole is degraded over time, but the Verizon network is still checking-out good, it has to be local.   It may be the actiontec router, if that is what you are using.   But if they gave you a new one to attempt to fix your issue and it still occurs, it could be a defect in the design of the same router that works for everybody else that uses it, or, it most likely would be something on your computer.                                      You mentioned several PC's and a MAC, including a fresh install on a PC.  As a person who has been building and\or maintaining and\or repairing hardware and\or software and\or networks for over 30 years, I can tell you that it is almost impossible to guarantee that any two or more computers that have been in use are ever going to be exactly the same at the same point in time, so the point of view that "if it works on one it should also work on the other" is way outdated.           Turning that around, though, is not to say that if it's not working on one, it shouldn't work on the others                                As a person who investigates the pros and cons of choosing one service provider over another, I can tell you that Verizon is not in the business of maintaining or fixing computers, only the network to your house for those computers to access the internet.  I believe that in some areas they have rolled out a premium service where maintaining\fixing your computers is available, called Expert Care, but that is a service contracted out to Fire Dog, at Circuit City, I believe.          With that said, you absolutely have to diligently scan your computers for viruses or other bugs.  Lately I like to regularly run the smitfraudfix.exe in safe mode, then run several updated anti-virus and anti-spyware programs before I KNOW my systems are “clean”.  As to a fresh install, well, that absolutely requires that the most updated service packs and patches are installed and again updated (sp3 is not required in XP, but sp2 is a requirement in XP) before you can test it.             Also, and perhaps the fix for this, try rebuilding your TCP\IP stacks.  
cjacobs001
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