An Accepted Solution is available for this post.
Still waiting for call back
4hourswaiting
Newbie
‎05-23-2015 07:31 PM
At about 630 I called and after about 20 minutes rep agreed to have manager call me. After 3 hours of waiting I called back and another rep transferred me to a foreign language verizon where the call disconnected. It's been 4 hours since original call and no one has called me back yet.
0 Likes
Reply
1 Reply
An Accepted Solution is available for this post.
Re: Still waiting for call back
tns2
Community Leader
Community Leader
‎05-24-2015 07:04 AM

For many problems, especially billing and advanced technical support, the weekends is a bad time to try and reach them.  And these forums are not likely to help.  Even if an admin offers to escalate, the escalation time is in days not hours.

These forums are for PEER TO PEER support.  If you think one of us peers could help you would have to post some details. 

0 Likes
Reply