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Technician appointment delay

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customer5876
Contributor
Contributor
Posts: 2
Registered: ‎04-03-2013

Technician appointment delay

Message 1 of 5
(1,872 Views)

I was very angry to find out it would take a week for Verizon to schedule an appointment for a technician to resolve my Fios internet outage here in NYC.  Requesting an expedited service appointment did absolutely nothing.  Some of us rely on the internet for important business issues which at times can't be delayed a week.  Can't Verizon resolve outage issues quicker than that, perhaps diverting resources to assist existing subscribers instead of focusing on installation of new customers?  

4 REPLIES 4
AnnieS
Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: Technician appointment delay

Message 2 of 5
(1,843 Views)

Hi customer5876,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".

There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Regards,

AnnieS

customer5876
Contributor
Contributor
Posts: 2
Registered: ‎04-03-2013

Re: Technician appointment delay

Message 3 of 5
(1,826 Views)

There is nothing posted in the private portal and I don't expect there will be.  If they want to resolve this issue they can call me easily.  It's a little difficult to check the private board when I don't have internet access.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Technician appointment delay

Message 4 of 5
(1,819 Views)

Your issue was only escalated three hours ago.  For your convenience, go to the private support board and give the agent a number where you can be reached.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Technician appointment delay

Message 5 of 5
(1,761 Views)

Glad to hear the technician came out to fix your problem. Please make a post here on the forums anytime you need assistance.

Anthony_VZ

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