Has anyone else had a 4-7pm appointment with a technician being changed that is also having the night time slow download speed? My appointment was suppose to be 4-7 on friday and the only reason I found out was because we were having the same slow speed again last night and the supervisor said we will need to wait until the technician gets out there friday i see he is scheduled from 10-2... when the problem isn't happening. just curious if this is also an ongoing issue where they shuffle technicians to only make visits when the infrastructure can handle the speed test.
Unless you urge the technician to come 7-10pm, there's no guarantee you'll encounter the download speed drop. Let's say your appointment is set from 4-7. Even if they didn't move your appointment, the technician could just come in at 4pm and based on my experience the slow down doesn't start until 5:30pm-ish.
Oh, and you have to give'em a high five for coming early and on time. Bonus.
I've no idea how we can get this thing resolved.
Start a new topic or ask questions in the open forum.
