Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Third-party router for internet + phone`

SOLVED
Reply
Bleb
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-02-2012

Third-party router for internet + phone`

Message 1 of 23
(1,275 Views)

I've just ended TV service with Verizon but (for now) am continuing with their internet and landline. I'm considering upgrading from my legacy 75 Mbps router to 300 Mbps service but would want to buy my own router. 

Question 1: Is there a list somewhere of third-party routers that (a) are compatible with Verizon Fios, and (b) can support a landline phone (digital voice)?  (None of the lists for Fios-compatible routers I've seen mention anything about phone service.)

 

Question 2:  If I switched to Xfinity at some point (also with landline), would any of those routers work for them, too?

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Cang_Household
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,823
Registered: ‎09-06-2020

Re: Third-party router for internet + phone`

Message 21 of 23
(1,243 Views)

The official tech support does not do home network planning. For questions like this, you need to ask them here.

 

Like I said, if you can repurpose the telephone CAT5e's into Ethernets, that's the cheapest way to go. You can use any router you want and can have the router upstairs.

 

If not, you can either buy a non-VZ router and a pair (2) of MoCA adapters, OR a VZ router with a single (1) MoCA adapter. The MoCA adapter you linked is overpriced. goCoax is cheaper even comes with 2.5GbE ports.

View solution in original post

22 REPLIES 22
dexman
MVP MVP
MVP
Posts: 971
Registered: ‎06-10-2012

Re: Third-party router for internet + phone`

Message 2 of 23
(1,248 Views)

When Verizon television is not subscribed to, most routers can be used. The only exception would be ones designed to work with Comcast.

 

The connection for Verizon Digital Voice is found on the ONT, as opposed to the router.

 

Comcast subscribers can purchase their own modem/router, but those units are not compatible with Fios.

Bleb
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-02-2012

Re: Third-party router for internet + phone`

Message 3 of 23
(1,240 Views)

Thanks for this quick reply.

 

First, I'm wondering why there are lists of routers online that indicate those specifically compatible with Verizon Fios.  The implication is that not all routers will work - and I don't think they're excluding only those few that are compatible with Xfinity services.

 

Second, if, as you say, the connection for Verizon digital voice is on the ONT, does that mean that any router that works with Fios internet will also support the landline phone? (This certainly isn't true for Xfinity-compatible routers. Only one or two on that list will work with phone, too.)

dexman
MVP MVP
MVP
Posts: 971
Registered: ‎06-10-2012

Re: Third-party router for internet + phone`

Message 4 of 23
(1,232 Views)

The router is completely separate from the connection for Verizon Digital Voice. You could disconnect the router completely and still make & receive calls.

 

I used to use Linksys routers before going all in with Verizon's units. But the only routers that are not compatible with Fios are the ones specifically made for Comcast.

Comcast uses router/modems. Verizon uses modems. I'm not sure which general routers are not compatible with Fios.

 

If something is marked as a "cable modem" it won't work with Fios.

gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,196
Registered: ‎12-02-2012

Re: Third-party router for internet + phone`

Message 5 of 23
(1,194 Views)

@Bleb wrote:

 

First, I'm wondering why there are lists of routers online that indicate those specifically compatible with Verizon Fios. 


Because someone wrote a bad article many years ago and click-bait web-sites keep re-posting it.  Ignore all of them.

 

You can use any router you like with Verizon Fios when you're not using their TV service.  Verizon will not support anything but their router, but other than that, there is nothing about the Fios WAN connection that limits you to specific router models.

 

The router has nothing to do with Fios Digital Voice (FDV.)  FDV is handled completely by the ONT.  Plug your phones into the jack on the ONT and you'll be good to go.  You can unplug the router and phone will still work.   Again, you can use any router you like with Verizon Fios.

 

As others have noted, cable modems are not used with Fios.  All you need is a router.  Any cable modem / router combo unit will not work with Fios, as they use the cable modem for the WAN connection.  Don't use these, they won't work.

 

Again, you can use any ROUTER you want with Fios.

 

(Okay, you will have issues if you use a 20 year old Netgear with 100Mbps ports, but that should be obvious.  You can use any modern router...)

Bleb
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-02-2012

Re: Third-party router for internet + phone`

Message 6 of 23
(1,151 Views)

Thanks to both of you for these reassuring responses about my router options.

As I understand it, my current ONT, even though Verizon installed it (at their own initiative, to support higher speeds) a couple of years ago to replace the one I already had, can't support >100Mbps, so they'd have to put in a new one if I upgrade to 300.  My 10-year-old router is three floors up and I think it's connected via coax. Will the new system require them to somehow snake ethernet cable up three flights?

 

Also, my phone currently plugs into an ordinary wall jack. Did you mean it will now literally have to be plugged directly into the upgraded ONT (which is in the basement)?

dexman
MVP MVP
MVP
Posts: 971
Registered: ‎06-10-2012

Re: Third-party router for internet + phone`

Message 7 of 23
(1,147 Views)

If your telephone service is being provided by Verizon Fios, when the technician replaces the old ONT with a new one, the technician will disconnect the cables from the old ONT and connect them to the new one.  Nothing will need to be done with the wall jacks in the house.

 

Would it be possible to take a few pictures of the current ONT and post them for us to see what it and the attached wires/cables look like? 🤔 

 

Side note: submitted pictures go into queue for a Moderator to check before they can be seen by the rest of us. 🙂

Bleb
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-02-2012

Re: Third-party router for internet + phone`

Message 8 of 23
(1,112 Views)

So does that mean my phone can continue to be plugged into one of those wall jacks rather than directly into the ONT?

 

(A photo of my current ONT set-up is attached.)ONT.jpg

dexman
MVP MVP
MVP
Posts: 971
Registered: ‎06-10-2012

Re: Third-party router for internet + phone`

Message 9 of 23
(1,106 Views)

Looking at the picture, you already have the latest ONT. It is the black colored box on the bottom. I see telephone wires plugged into one of the jacks on the back of the ONT.

 

Personally, the way that wires for the telephone jacks are all twisted together isn't how I would go about connecting them, but it's just a personal preference. 🙂

 

So, nothing related to the telephone service needs to change. Your dial tone is being provided by the new ONT.

Bleb
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-02-2012

Re: Third-party router for internet + phone`

Message 10 of 23
(1,089 Views)

Interesting. Multiple Verizon reps (who of course have access to my records) swear that I DON'T have the latest ONT -- or at least not the version that would allow me to upgrade to speeds of 300+.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title