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TNT, TBS, and WatchESPN login produces SAML Error

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quagmirish
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Contributor
Posts: 3
Registered: ‎11-24-2015

TNT, TBS, and WatchESPN login produces SAML Error

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Every time I try to login using through the Chrome browser into TNT or TBS on Demand or WatchESPN I get the following error page.

http://sp.auth.adobe.com/sp/saml/SAMLAssertionConsumer

 

In addition, I have tried to access these through the Mozilla Firefox browser and it doesn't even offer me the chance to login.

 

Does anyone have any suggestions?

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tns2
Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: TNT, TBS, and WatchESPN login produces SAML Error

Message 5 of 5
(12,126 Views)

You are asking peers here.  The following is a solution I have posted many times.  Yours sounds like the error when you are already logged in to Verizon (see below).

 

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

 

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
  • You must allow third party cookies
  • For PC's you must be running Flash, Flash must be allowed to store info for third parties.  I don't know what is used on Apple IOS or Android devices instead of FLash.
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

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Verizon_Support
Employee Employee
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Posts: 3,227
Registered: ‎04-10-2013

Re: TNT, TBS, and WatchESPN login produces SAML Error

Message 2 of 5
(12,292 Views)

Hi Quagmirish,

 

You might have a corrupted cached cookies.  Let's clear our your browser cached and cookies, and then try relaunching those sites.

 

Thanks,

^DSD

quagmirish
Contributor
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Posts: 3
Registered: ‎11-24-2015

Re: TNT, TBS, and WatchESPN login produces SAML Error

Message 3 of 5
(12,156 Views)

^DSD,

    I have cleared both my browser cache and all my cookies. And those sites still experience issues on both Mozilla and Chrome browsers. 

 

In fact on the Mozilla browser, WatchESPN redirects to verizon fios login page which I do, after which the browser stays on the Verizon site and when I go back to the WatchESPN website it repeats the same process. Likewise, when I try to log in to the TBS on Demand I have the same problem.

 

Whereas on the Chrome browser, I still get the SAML error as previously mentioned. Moreover, on the chrome browser I am not able to log into the community forum website but I am able to log into Verizon Fios payment website.

Thank you,

quagmirish

 

 

the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: TNT, TBS, and WatchESPN login produces SAML Error

Message 4 of 5
(12,149 Views)

i tried w my firefox and it works great, (and i haven't been able to successfully view  the verizon bill payment history site for 50 days now)  but is this the same message as you see? 

Authentication Error

A timeout or configuration error caused this operation to fail. The error has been logged. Please try again.


Details: Show | Hide

if so, does clicking on "show" offer any further info?

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: TNT, TBS, and WatchESPN login produces SAML Error

Message 5 of 5
(12,127 Views)

You are asking peers here.  The following is a solution I have posted many times.  Yours sounds like the error when you are already logged in to Verizon (see below).

 

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

 

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
  • You must allow third party cookies
  • For PC's you must be running Flash, Flash must be allowed to store info for third parties.  I don't know what is used on Apple IOS or Android devices instead of FLash.
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

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