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Totally disgusted with FIOS

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fablhof
Contributor
Contributor
Posts: 2
Registered: ‎01-16-2015

Totally disgusted with FIOS

Message 1 of 2
(461 Views)

I just spent  the last hour with FIOS support because I'm unable to watch an Ondemand  movie on DirecTV. I was 20 minutes into  the movie and received the  notice that my internet  connection was poor and that the only way to watch  the movie was to record it and watch it later. I tried that but the movie wouldn't download. It stalled for approximately 20 minutes and then started to SLOWLY download.

 

In my conversation with FIOS I was told that having  multiple devices connected was the problem (an  iPad, 2 phones and this computer). I responded that I didn't have that problem with Comcast (because I didn't) and  now that I was in a 2 year contract with FIOS (which Comcast also didn't have), what was I to do? No answer was provided. I also experience slow response when I try to watch a simple news video on USA today or some other site.

 

I've upgraded my router (after I was told that the original one that FIOS gave me wouldn't handle my subscription...why would they provide a router that wouldn't support the speed I paid for) but I'm still having problems.

 

Any suggestions how to get out of the FIOS contract? 

1 REPLY 1
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Totally disgusted with FIOS

Message 2 of 2
(446 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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