The Triple Threat (as I call them) are down for me here in Nothern Virginia since 10 AM... no phone, internet and TV. I can't get an update from Tech Support if this is a network outage or localized; the website is providing no clues and Chat is down.
I went through the motions with Tech Support this morning of unplugging ONT and battery to no avail. Service kept dropping every 2 minutes... now it has been down since 11:30. Tech Support said they would enter a ticket, but I can't find a ticket associated with my account/phone number and the email they sent is the canned generic "Click on this..." kind.
I work from home! This is a major impact! I am now stuck in the public library. Cell minutes and battery are low so that is why I am posting to the Forum.
Anyone else experiencing the same thing? Or have a suggestion?
Thanks in advance.
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