- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have not been able to access the digital voice account manager call log since Wednesday 11/01/2017. The account manager home page reappears on the screen whenever I select the “calls and messages” option from any webpage (including the home page) that resides within the account manager website and also if I select the “missed calls” statistic line that appears within the summary section of the home page. In addition, a zero value shows up for the missed calls statistic despite the fact that there are definitely missed calls in existence (i.e. there were calls received that left and did not leave answering machine messages). I had always been able to access the log prior to the aforementioned date.
I’ve attempted to access the log using both Internet Explorer release 11 and Google Chrome browsers and the results were still the same. Any assistance that you can provide would be greatly appreciated.
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Call 1-800-VERIZON
select tech support for digital phone. There may be a system outage or screwup in their web portal. In either case hopefully they can assist you.
Good Luck
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Call 1-800-VERIZON
select tech support for digital phone. There may be a system outage or screwup in their web portal. In either case hopefully they can assist you.
Good Luck
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had the same problem in the same timeframe in Massachusetts. Does anyone have an explanation? Looks like a Verizon system problem to me.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There was a post in another thread (Troubleshooting I believe) where someone contacted support.
They acknowledged there is an issue with that web page,
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Many thanks for your timely responses to my posting. This problem has now been fixed by the Verizon support group after I contacted Verizon customer service. I don’t know what originally caused this problem since Verizon never provided me with that information. Once again, many thanks.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'M ALSO HAVING A PROBLEM SEEING MY CALL LOGS
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As the previous poster said, they resolved by contacting support.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!