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Hello,
Over the past few days, when I use my smartphone (or computer) connected to the LAN (Verizon FiOS - Actiontec router - rev i), I am unable to get to some sites (s4gru.com or kwiksetkevo.com). The browser returns a "couldn't connect message. If I switch to my smartphone's LTE connection, I can connect to these sites without a problem.
On both devices, I have tried to use DHCP, and then switched to a static IP (with Google's DNS servers) - no difference. I have been able to get to these sites till last week.
I called Verizon yesterday, and they indicated that mxtoolbox indicates that my IP is blacklisted on SORBS DUHL & Spamhaus ZEN. They tried to reset/restart my router and give me a new IP, but my IP still appears to be the same. (phone call dropped, so couldn't verify that with the Verizon technician on the call).
Reading at those sites, it doesn't look like my IP is actually blacklisted - spamhaus's site for example indicates that my IP (part of the IP range actually) is on PBL398013, and the FAQ for that states "The first thing to know is: THE PBL IS NOT A BLACKLIST. You are not listed for spamming or for anything you have done. The PBL is simply a list of all of the world's dynamic IP space, i.e: IP ranges normally assigned to ISP broadband customers (DSL, DHCP, PPP, cable, dialup). It is perfectly normal for dynamic IP addresses to be listed on the PBL.". So, I guess I'm not sure what the issue is.
Here's the tracert result from my PC for s4gru.com.
C:\Users\xx>tracert s4gru.com
Tracing route to s4gru.com [50.28.75.70]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms L100.DLLSTX-VFTTP-61.verizon-gni.net [<redacted for privacy>]
3 9 ms 11 ms 9 ms G0-5-4-5.DLLSTX-LCR-21.verizon-gni.net [130.81.107.42]
4 9 ms 8 ms 9 ms so-5-0-0-0.DFW9-BB-RTR1.verizon-gni.net [130.81.199.34]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 54 ms 34 ms 48 ms 0.ae1.XL3.CHI13.ALTER.NET [140.222.225.179]
10 44 ms 41 ms 47 ms TenGigE0-6-0-0.GW5.CHI13.ALTER.NET [152.63.66.190]
11 34 ms 34 ms 34 ms giglinx-gw.customer.alter.net [152.179.92.62]
12 38 ms 41 ms 39 ms lw-dc2-core6-te9-2.rtr.liquidweb.com [209.59.157.226]
13 38 ms 41 ms 40 ms lw-dc3-dist13.rtr.liquidweb.com [69.167.128.77]
14 41 ms 39 ms 39 ms infsw01.invisionpower.com [69.167.128.68]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\xx>
Tracert for kwiksetkevo.com goes thru' - after 15 hops, but I am still unable to connect to it when on the Verizon FiOS network (I can connect just fine on my smartphone's network)
C:\Users\xx>tracert kwiksetkevo.com
Tracing route to kwiksetkevo.com [64.73.140.55]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 6 ms L100.DLLSTX-VFTTP-61.verizon-gni.net [<redacted for privacy]
3 9 ms 11 ms 10 ms G0-9-3-2.DLLSTX-LCR-22.verizon-gni.net [100.41.202.74]
4 21 ms 8 ms 6 ms so-5-0-0-0.DFW9-BB-RTR2.verizon-gni.net [130.81.199.36]
5 9 ms 9 ms 9 ms 0.xe-3-3-1.BR2.DFW13.ALTER.NET [152.63.100.117]
6 * * * Request timed out.
7 60 ms 62 ms 58 ms 4.69.146.25
8 59 ms 56 ms 59 ms ae-92-92.ebr2.Dallas1.Level3.net [4.69.151.166]
9 60 ms 61 ms 59 ms ae-2-2.ebr1.Denver1.Level3.net [4.69.132.105]
10 61 ms 53 ms 56 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
11 63 ms 61 ms * ae-5-5.car2.Minneapolis1.Level3.net [4.69.136.109]
12 46 ms 46 ms 46 ms BERBEE-INFO.car2.Minneapolis1.Level3.net [4.59.66.126]
13 * * * Request timed out.
14 43 ms 41 ms 44 ms g1-41.r-core-msp-a.binc.net [64.73.128.113]
15 47 ms 46 ms 46 ms 64.73.140.55
Trace complete.
Help please!
Solved! Go to Correct Answer
One thing I forgot: before you turn the router off, log in and record the current IP address, it is displayed on the initial page displayed. Then after turning the router back on, log in again and record the new IP address (this step is really just to make sure you actually got a new IP address, but also to see if it is in the same general range in case you continue to have problems).
Good luck, hope it works!
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
I have a feeling this is a bad route, bogon issue vs a DNS issue.
If you can access your router, do the following, and you'll hopefully be working in 5 minutes.
Actiontec MI424-WR - RELEASE DHCP
Click on MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
Select BROADBAND CONNECTION (coax or ethernet) depending on your connection to the ONT.
Click SETTINGS
Click RELEASE
Click APPLY
Disconnect the router immediately to prevent it from re-requesting a DHCP lease ---- wait 5 minutes, and turn it all back on and try again
yikes - for some reason, I did't get a notification about this response (even though I had checked the "Email me when someone replies" checkbox) - weird!!
@Hubrisnxs - thank you so much for your response (and my apologies for my delayed response).
I followed your instructions, but that didn't result in a new WAN IP being assigned to the router. I am still unable to get to those sites using my LAN connection.
What did you mean by "bogon" issue? I'm not familiar with that term.
@sk121 wrote:yikes - for some reason, I did't get a notification about this response (even though I had checked the "Email me when someone replies" checkbox) - weird!!
@Hubrisnxs - thank you so much for your response (and my apologies for my delayed response).
I followed your instructions, but that didn't result in a new WAN IP being assigned to the router. I am still unable to get to those sites using my LAN connection.
What did you mean by "bogon" issue? I'm not familiar with that term.
Google "bogon filter", there is lots of information available.
Regarding getting a new IP address, when I find sites I cannot get to due to my IP address, I simply turn off the router overnight and I am pretty much guaranteed to get a new IP address in a different range, and that will nearly always fix the problem - worked last night for example.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
Thanks Justin. Not sure why a Verizon assigned IP address would be considered bogus, but I guess it must happen.
I'll have to try to turn it off at night - but in a connected home, that can be troublesome. For now, I guess the benefits outweigh the problems, so I guess I'll try it this weekend. Sad that this is the only solution.
@sk121 wrote:Thanks Justin. Not sure why a Verizon assigned IP address would be considered bogus, but I guess it must happen.
I'll have to try to turn it off at night - but in a connected home, that can be troublesome. For now, I guess the benefits outweigh the problems, so I guess I'll try it this weekend. Sad that this is the only solution.
It has mostly to do with the buying of IP address ranges by ISPs as they add new customers. A range could be used by some bad guys and thus get added to the filters. Then a legitimate ISP buys the range to use for their customers, but the filters don't get updated for a long time, so until they do those sites using the outdated filters become inaccessable. I have had this happen maybe a dozen times over the years, getting a new IP address from the ISP has always fixed the problem - and really, the easiest way to for the IP address update is to just turn off the router for a while, could take 1 minute, 5 minutes, up to hours to get a new one not in the blocked range.
The filter problem can occur at the actual inaccessible website, or at any routers along the path from you to the site. Eventually the problem will go away as the filters get updated, but unfortunately that can take a long time, some sites are not very diligent about updating their filters.
Just part of life on the internet....
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
One thing I forgot: before you turn the router off, log in and record the current IP address, it is displayed on the initial page displayed. Then after turning the router back on, log in again and record the new IP address (this step is really just to make sure you actually got a new IP address, but also to see if it is in the same general range in case you continue to have problems).
Good luck, hope it works!
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
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