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Unable to send links in mail

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jerr529
Contributor
Contributor
Posts: 2
Registered: ‎06-04-2009

Unable to send links in mail

Message 1 of 4
(5,339 Views)

I use internet explore and have verizon mail as primary.When i try to send a link i have hot mail pop up screen to send email instaed the last couple days i am unable to send links through, In the Box  which said From ( my name email Verizon  doesnt say outgoingverizon.net it says incomingverizon.net and the mail isnt being sent now up until the other day i never had a problem sending links.Has anyone had or haveing this problem in last few days.I cant seem to get a hold of anyone from Verizon to help no number just keep refereing me to the web for help.This is happening in all my other mail Example Yahoo,Hotmail. Help someone please

jerry

3 REPLIES 3
Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Unable to send links in mail

Message 2 of 4
(5,308 Views)

Since the issue is on all of your email, and not JUST the Verizon email... I have to assume it is an issue local to your PC....

 

Your description is pretty vague, so I am not sure what the issue is, exactly...

 

best of luck with it

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
jerr529
Contributor
Contributor
Posts: 2
Registered: ‎06-04-2009

Re: Unable to send links in mail

Message 3 of 4
(5,292 Views)

Let me try again Up until wednesday when i was in my Msn  i was online and wanted to try and send something to my son, I go to page and click on send a link by email.When the box pops up in the box it states in the From box my name and the email address which is verizon.net and in brackets ( incoming.verizon.net).I cant send email now with the link,, i beleive in the box it should say (outgoing.verizon.net).I really never took noticed.I even went to check my Verizon pop and stmp and it is correct pop is incoming and smpt is outgoing i dont know why when i send mail from another web i cant get it to send now.The error box said email rejected address  {edited for privacy} .I have tried to get in touch with Verizon to get an answer but i keep getting sent to their web site i like to talk to a person is there a number i can call and get some in verizon.I had verizon only few months and seems i have some issues which i never had with Optiniumonline cable ,As i said i only had this mail issue since wednesday my mail went through before then

jerry

Message Edited by KaLin on 06-06-2009 09:30 AM
Jim785
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎09-16-2008

Re: Unable to send links in mail

Message 4 of 4
(5,277 Views)

Jerr529,

 

 

I appologize that you are having trouble contacting technical support. The number to get in contact with FiOS Technical Support is 888-553-1555, we are here 24/7 so please call at your leisure if you are having trouble and we'll be more than happy to help ya.

 

Although from yer description it sounds like the issue is in the outlook express (or whichever email client is setup) is not setup correctly. The outgoing.verizon.net smtp server requires authentication and there is a option in the mail settings to do this (Tools->accounts-> Select Mail Tab->Highlight the email account for verizon-> click properties-> click servers-> then at bottom there is a "My outgoing server requires authentication" box that needs to be checked.

 

Hope this helps, if not please call into the Techical support and we'll help you get it resolved.

 

Thanks,

Jim
Verizon Telecom
Fiber Solutions Center


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