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Unable to Stay Logged On To Verizon

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InigoMontoya134
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-05-2015

Unable to Stay Logged On To Verizon

Message 1 of 17
(11,459 Views)

It used to be fairly simple - check the box "Keep Me Logged On" and log onto your Verizon account. However, this doesn't work anymore and I have to log in each and every time I want to access any of Verizon services. This is annoying as I frequently use the FiOS television guide online and also check incoming phone calls and messages throughout the day.

 

I'm using Safari Version 8.0.2 (10600.2.5) on OS X  10.10.1 (Yosemite) and this problem arose only within the past several days. I have rebooted and cleared all cookies to no avail. Furthermore, I'm not on the Verizon page continuously and merely timing out - I simply check the box labled "Keep Me Logged In", log in with my User Name and Password, access the information I need, and then close the page without logging out. However, the next time I try to access the page, I am once again required to log in.

 

Any ideas why I'm continually getting kicked off?

16 REPLIES 16
eljefe
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Unable to Stay Logged On To Verizon

Message 2 of 17
(11,422 Views)

I don't know why you're getting logged off but I'm having the same problem here with Windows 7 and IE 11.

 

Some time ago I found if I saved a URL link to this forum and used that link to come back to the forum after having left, I would stay signed in.  Recently my work-around has stopped working and I now have to sign back in every time I come to the forum.

 

I'm not holding my breath waiting for the problem to be corrected. Smiley Sad

InigoMontoya134
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-05-2015

Re: Unable to Stay Logged On To Verizon

Message 3 of 17
(11,405 Views)

I found a post over on the FiOS television subforum suggesting that the problem occurred when Verizon attempted to correct another annoyance - the intermediate stop at the Verizon sales pitch page whenever you try to access any of the Verizon FiOS services (e.g., television guide, telephone messages, etc.) directly through a browser bookmark.

 

Webpage-remember-me-does-not-work

 

CatLady2
Contributor
Contributor
Posts: 1
Registered: ‎02-26-2015

Re: Unable to Stay Logged On To Verizon

Message 4 of 17
(11,264 Views)

I, too, am forced to continually log back in.  I don't even see the "2 week" option anymore.

hitmehhh
Bronze Contributor II
Bronze Contributor II
Posts: 82
Registered: ‎08-07-2009

Re: Unable to Stay Logged On To Verizon

Message 5 of 17
(11,171 Views)

This is what is causing it .        Go to this link                                                                                                                   http://forums.verizon.com/t5/Verizon-net-Email/VZW-URL-coming-up-on-the-VZT-Sign-In-Page-and-the-Ema...

hitmehhh
Bronze Contributor II
Bronze Contributor II
Posts: 82
Registered: ‎08-07-2009

Re: Unable to Stay Logged On To Verizon

Message 6 of 17
(11,242 Views)

I’ve selected the “Keep Me Signed In” function on the My Verizon sign-in page.  It used to work on the old “verizon.com” URL (website address) sign-in page, but it doesn’t work on the new “verizonwireless.com” URL sign-in page.  Why?

 

We apologize for your inconvenience.  We are in the process of making some security enhancements and other changes to our wireline My Verizon site.  “Keep Me Signed In” is one of the items being changed and is unavailable for some of our customers.  This is a temporary situation until the function can be removed entirely.  

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Unable to Stay Logged On To Verizon

Message 7 of 17
(11,235 Views)
InigoMontoya134
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-05-2015

Re: Unable to Stay Logged On To Verizon

Message 8 of 17
(11,223 Views)

Wait... so this is Verizon's solution for not being able to stay logged in?

 

"This is a temporary situation until the function can be removed entirely."

 

I interpret the above statement to indicate that Verizon is planning to eliminate altogether the customer's ability to stay logged into their account. This would be totally unacceptable given Verizon's klunky 90-second login process.

 

Please clarify what is meant by the quoted respnse from the referenced post

 

(http://forums.verizon.com/t5/Verizon-net-Email/VZW-URL-coming-up-on-the-VZT-Sign-In-Page-and-the-Ema...

mdcatdad
Nickel Contributor
Nickel Contributor
Posts: 36
Registered: ‎04-02-2010

Re: Unable to Stay Logged On To Verizon

Message 9 of 17
(11,212 Views)

I totally agree. It seems to kick me off more rapidly on my iPad than on my Macbook Pro.

 

Another thing is that I have to identify myself twice: first at the Verizon Webmail website; then, after entering my user name it goes to a Verizon Wireless (!) website (and I'm not even a VZW customer!) where I'm asked to enter my ID or wireless #. I enter my user name once again, and only then am I presented with an opportunity to enter my password...again.

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: Unable to Stay Logged On To Verizon

Message 10 of 17
(11,200 Views)

My uderstanding is that Verizon is trying to make thir site safer because they were hacked.

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