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Upgraded Call Assistant not working

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DCGTLS
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎12-04-2008

Upgraded Call Assistant not working

Message 1 of 8
(7,940 Views)

The other day when I went to check the call assistant it required an upgrade so I let it run. Now when ever I get a call it does not show it as incoming nor does it show anything in the log. Does anyone know why it is not working?

7 REPLIES 7
FairfaxKid
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎08-08-2008

Re: Upgraded Call Assistant not working

Message 2 of 8
(7,894 Views)

I am having a similar problem. When first upgraded, it appeared to work; however, it is now in "off-line"  mode. How do I put VCA back in "on-line" mode?

 

TJ117
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎11-12-2008

Re: Upgraded Call Assistant not working

Message 3 of 8
(7,856 Views)

I have the same issue. The new version does not show any new calls since the old version was installed. No popups and nothing in the log.

viafax999
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,161
Registered: ‎11-10-2009

Re: Upgraded Call Assistant not working

Message 4 of 8
(7,797 Views)

At least you guys HAVE software

 

I'm still trying to work out how to order VCA.  Any hints would be much appreciated.

DCGTLS
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎12-04-2008

Re: Upgraded Call Assistant not working

Message 5 of 8
(7,751 Views)

https://www22.verizon.com/callassistant/ All the info you need to get signed up for it as well as the download.

 

Good luck getting it to work. I tried installing on 2 computers and all of the buttons on the install screen are missing, I had to guess where they should be and click them. Once installed it would not work as stated above.

cjacobs001
Silver Contributor III
Silver Contributor III
Posts: 397
Registered: ‎10-09-2008

Re: Upgraded Call Assistant not working

Message 6 of 8
(7,599 Views)

heeheehee  they (verizon sales) told me that to get VCA I HAD to upgrade my phone service.

 

after a month of not having VCA (they confirmed it was never 'enabled' yet), I cancelled the phone upgrade because the only reason I got the phone upgrade was to get the VCA (per the sales person).   and so now I am paying for the early termination fee for the upgraded phone service that they NOW tell me was never needed in the first place. 

 

and now my homeowners association has discontinued the cables service that is supplied-as-part-of-the HOA-assessment, so I have to decide wether I wan to pay the existing cable co or switch my TV over to Verizon . . . . . .hmmmm  do I really have a decision here?

 

cjacobs001
cjacobs001
Silver Contributor III
Silver Contributor III
Posts: 397
Registered: ‎10-09-2008

Re: Upgraded Call Assistant not working

Message 7 of 8
(7,598 Views)

the worst part is that no matter what I say to Verizon about how I was fooled, they could care less and will not waive the early-termination fee.  such a crock!

cjacobs001
WETWHISTLE
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-04-2009

Re: Upgraded Call Assistant not working

Message 8 of 8
(7,397 Views)

I'm having this same exact problem.

 

The Application is garbage. It doesn't work at all!

 

The old one was much better.

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