Hi - Fios has been good service last 5 years. Decided to upgrade as internet use is increasing and video is impossible most of the time. So upgraded for extra $15/mo. Now, since technician was here internet download speed is reduced from 25 to 7.3, and I am paying for 75.
Anyone have a solution to this not good speed issue?
I just spent 4 hours online with support because I'm having the same issue, and I've had the 75/75 for 2.5 years now, and tonight it's dropped to 9/80... They still haven't explained why or given any indication it's a network issue.
@Phiosnail wrote:Hi - Fios has been good service last 5 years. Decided to upgrade as internet use is increasing and video is impossible most of the time. So upgraded for extra $15/mo. Now, since technician was here internet download speed is reduced from 25 to 7.3, and I am paying for 75.
Anyone have a solution to this not good speed issue?
Yeah, you made a big mistake upgrading. Changing your plan did nothing, you can watch HD at 5 down.
This internet speed requires certain equipment
You might need a new router and or ONT
Call tech support and ask for a health check to be ran on your router. Also ask if enough light is being pushed to the ONT
Ask for the FiOS advanced WiFi router as a replacement and or the Quatum Gateway
Start a new topic or ask questions in the open forum.
