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Upgraded to 75/75, receive 7.3/80 Why less service for more $

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Phiosnail
Contributor
Contributor
Posts: 1
Registered: ‎02-26-2015

Upgraded to 75/75, receive 7.3/80 Why less service for more $

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Hi - Fios has been good service last 5 years.  Decided to upgrade as internet use is increasing and video is impossible most of the time.  So upgraded for extra $15/mo.  Now, since technician was here internet download speed is reduced from 25 to 7.3, and I am paying for 75.

Anyone have a solution to this not good speed issue?

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pcabacoy
Contributor
Contributor
Posts: 1
Registered: ‎02-26-2015

Re: Upgraded to 75/75, receive 7.3/80 Why less service for more $

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I just spent 4 hours online with support because I'm having the same issue, and I've had the 75/75 for 2.5 years now, and tonight it's dropped to 9/80... They still haven't explained why or given any indication it's a network issue.

db909
Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎08-02-2013

Re: Upgraded to 75/75, receive 7.3/80 Why less service for more $

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(841 Views)

@Phiosnail wrote:

Hi - Fios has been good service last 5 years.  Decided to upgrade as internet use is increasing and video is impossible most of the time.  So upgraded for extra $15/mo.  Now, since technician was here internet download speed is reduced from 25 to 7.3, and I am paying for 75.

Anyone have a solution to this not good speed issue?


Yeah, you made a big mistake upgrading.  Changing your plan did nothing, you can watch HD at 5 down.

 

https://help.netflix.com/en/node/306

 

 

Sean3040-2
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎02-22-2015

Re: Upgraded to 75/75, receive 7.3/80 Why less service for more $

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(699 Views)

This internet speed requires certain equipment

 

You might need a new router and or ONT

Call tech support and ask for a health check to be ran on your router. Also ask if enough light is being pushed to the ONT

 

Ask for the FiOS advanced WiFi router as a replacement and or the Quatum Gateway

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