Upstream Route Issues

[svmseric1]

Hello,

I've been dealing with intermittent latency issues since last week with all devices in my household (phones, multiple laptops, desktop) when browsing the internet and gaming.

I did the usual and called support, who reset the router and did some other stuff and the issues still remained. I just had a technician come out today and check the equipment, replace the ONT and the issue still exists.

Doing a trace route to Google I do see a few Verizon addresses in the hops which I assume are a pool of upstream routers, and when I ping them it's get's even interesting where pings to 130.81.170.224 and 130.81.170.225 intermittently timeout.

How would I be able to get someone from a NOC or Layer 3 team to look into those devices to look into this more since it appears there could be an issue upstream?

--- 130.81.170.224 ping statistics ---
318 packets transmitted, 270 packets received, 15.1% packet loss
round-trip min/avg/max/stddev = 2.490/12.041/91.864/13.973 ms

--- 130.81.170.225 ping statistics ---
316 packets transmitted, 272 packets received, 13.9% packet loss
round-trip min/avg/max/stddev = 1.734/12.140/187.974/22.799 ms

--- 130.81.170.226 ping statistics ---
60 packets transmitted, 60 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 4.613/7.820/11.357/1.681 ms

device:~ user$ traceroute www.google.com

traceroute to www.google.com (172.217.7.164), 64 hops max, 52 byte packets
1 * * *
2 * * *
3 b3323.washdc-lcr-21.verizon-gni.net (130.81.170.224) 9.181 ms
b3323.washdc-lcr-22.verizon-gni.net (130.81.170.226) 6.905 ms 10.254 ms
4 * * *
5 0.ae9.gw13.iad8.alter.net (140.222.225.63) 5.854 ms *
0.ae10.gw13.iad8.alter.net (140.222.225.219) 7.585 ms
6 google-gw.customer.alter.net (204.148.79.46) 7.500 ms 7.234 ms 4.344 ms
7 108.170.246.1 (108.170.246.1) 8.524 ms
108.170.240.97 (108.170.240.97) 6.779 ms 6.389 ms
8 216.239.54.105 (216.239.54.105) 7.141 ms
216.239.54.15 (216.239.54.15) 5.873 ms
216.239.54.105 (216.239.54.105) 6.004 ms
9 iad30s09-in-f164.1e100.net (172.217.7.164) 7.997 ms 7.296 ms 4.285 ms