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Veizon Fivespot VZ Access Manager HELP

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Shaggy86
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Posts: 1
Registered: ‎12-25-2010

Veizon Fivespot VZ Access Manager HELP

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So. I had a Windows XP Home with SP3, Sony Vaio Desktop. My Fivespot worked excellent. My computer crashed a couple days ago. I cleaned out the inside, and did a full System Recovery. Started it up and the computer would download the VZ Access Manager, but wouldn't download the ZTE Driver. When I open VZAM and click Detect Device both, Auto Detect, and USB Modem say the Device was not detected. I called Verizon they ran me through Turning it on and off, Unplugging/Plugging it in, Uninstalling/Reinstalling it, etc. Nothing worked and they said they don't know whats wrong with it. I asked if it's because I no longer have the Service Packs from doing the Recovery. They said I should try and get that.

 

I went to my dad's and hooked it up to the cable modem. Downloaded all the updates I had til the day my computer crashed. All the programs and pretty much everything works fine. (I think I just had so much dust and gunk everywhere in the system covering the fans, so it probably overheated, couldn't have been a Virus, I have the best Antivirus, AntiSpyware, and anti Malware scanners.) Tried installing it again. It downloaded the ZTE Driver. I open it up and it's still saying The device wasn't detected! It doesn't even show the WiFi router my dad had sitting right in the next room, and I even entered in his IP, Subnet, and Gateway info in the wifi prefrences screen. I took it out and tried installing it onto my Dad's PC. I opened it up and it detects it, shows the WiFi locations, but then on his I couldn't connect with the VPN. Someone PLease HELP ME!! Should I just go to Verizon and try to trade it in (it's only a month old). or is this a problem anyone else had, or knows how to fix? THanks

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viafax999
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Gold Contributor VII
Posts: 2,161
Registered: ‎11-10-2009

Re: Veizon Fivespot VZ Access Manager HELP

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(3,336 Views)

Does your laptop see any USB devices any more?

Does your laptop see any WIFI devices any more?

Does your wireless nic show in device manager as working?

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