Verizon email address
jrwils56
Enthusiast - Level 2

What is an email address to contact customer Service? Their web site keeps wanting me to call them but my phone service is down! 

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Re: Verizon email address - I would recommend live chat
JOSEm441
Specialist - Level 2

Go the contact us link at bottom of this page, select you option  under 1., fill in a question, click the red arrow next to it and  you should see an option for live chat with us.

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Re: Verizon email address - I would recommend live chat
jrwils56
Enthusiast - Level 2

I've already been through the live chat. I wanted to give feedback on the lack of service. Shall I post it in an open forum?

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Re: Verizon email address - I would recommend live chat
armond_in_nj1
Master - Level 1

@jrwils56 wrote:

 ... I wanted to give feedback on the lack of service. Shall I post it in an open forum?


You just did.

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Re: Verizon email address - I would recommend live chat
JOSEm441
Specialist - Level 2
Actually I meant that through live chat you could get an email address.
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Re: Verizon email address - I would recommend live chat
ralfgui
Newbie

Before service was installed on my place, Verizon Connections confirmed my corporate discount. I even have the chat records, but until now I don't see any discounts on my bill. And the answer that I got from the chat is that discounts are not retroactive- meaning it won't take effect until they process that on my account even though I already have the confirmation before they installed the service.

I was transferred from one chat to the other but they can't resolve the issue. And here's what I got when I asked for an email to reach from the chat:

{edited for privacy}

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