01-16-2014 08:31 AM
Yep, sounds familiar. Verizon's path to resolution is generally:
1) Replace router
2) Reset/replace ONT
3) Replace STBs
4) Check connections, data stream and wire integrity
For me at least, none of these solved the problem. I'm hopeful that turning of UPnP (see above) will solve the issue. I'm currently at 21hrs, 26mins without an interruption since doing so.
Please let us know how it goes for you.
01-16-2014 08:44 AM
Exactly the same issue with all on this thread. Check the previous posts from us and you'll see the ridiculous troubleshooting we have gone through. g00py and I have tried a couple different things recently beginning at around the same time a couple of days ago. We are both active in trying to find what is going on and are posting udpates as soon as we have anything to report.
01-16-2014 08:47 AM
Oh, I read this entire thread. And the threads at DSLReports, which I why I have little faith that swapping out the router is going to do the trick.
01-16-2014 08:55 AM
On a personal note, I'd like to thank Verizon for the completely unwanted crash course in network engineering. Way I see it, they should be paying me for providing customer support to myself.
01-16-2014 08:59 AM
Well, I'm not going to go down the rabbit hole of fixes for this. If the new Actiontec router doesn't solve the problem, I'm getting my own third-party router. I only have one FiOS DVR (free for life) in my setup and that's in a room where it gets used maybe 10 times a year. So I'll keep the Actiontec handy for when a guest uses that room and needs to watch TV.
01-16-2014 09:03 AM - edited 01-16-2014 09:08 AM
sangs: That's probably the most aggravation-free solution, to be sure. If you go third-party, please let us know how the switch from coax to ethernet goes. I'd be interested to see how intensive the rewiring is and whether you notice a performance boost afterward.
01-16-2014 09:44 AM - edited 01-16-2014 09:45 AM
I'm already provisioned for Ethernet g00py. Did it about two years ago when I didn't have FiOS TV. Very painless procedure. You just call them up and they walk you through the steps. Took 10 to 15 minutes tops (not counting the half-hour it took me to thread the Cat6 cable through my basement drop ceiling). As for peformance, I'm on the 50/35 plan and I consistently get 59/38.
01-16-2014 10:04 AM
"On a personal note, I'd like to thank Verizon for the completely unwanted crash course in network engineering. Way I see it, they should be paying me for providing customer support to myself."
01-16-2014 12:50 PM
I'm sorry to hear that. Have you had the the ONT replaced? That would be the final thing to do as I believe you posted earlier that you have tried replacement routers already.