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Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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g00py
Bronze Contributor II
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Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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Anyone else with stories of failure or success?

 

I'm going on seven months with no change in daily reboots. 

CaptainSTX
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Registered: ‎09-30-2013

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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One thing people that are having problems with their router might want to try is plugging it into a UPS.  (A surge protector won't accomplish the same thing.)

 

The best  network related investment ($50)  I ever made in dramatically improving my network's uptime and stability.

 

With my previous ISP I went  through many recriminations with their tech support with me blaiming them, them blaiming my network, replacing routers, etc.   

 

After I plugged their modem and my router into a UPS 90% of my problems were eliminated and I would go for weeks with no issues and top speeds.

 

Same excellent experience with Fios.  I have  never had a problem with my service since September 2013 and I use and will always use a UPS.

Antonios
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Posts: 4
Registered: ‎01-04-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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My router reboots less frequently but it still deos it consistently.  I was on vacation far a week and it did not reboot at all except to download the 40.21.10.3 software update.  That was a record, it ran for 10 days straight without an automatic reboot.  It ran for another 6.7 days and then rebooted on it's own.  Here are the log messages just before the reboot. Any Ideas where to look next?

 

Mar  6 21:14:23 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Mar  6 21:14:23 2014 Wireless_Broadband_Router CONF: [71] Configuration change (WBM user Unknown (0.0.0.0) has changed security settings)
Mar  6 21:42:21 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Mar  6 21:43:09 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Mar  6 21:47:34 2014 Wireless_Broadband_Router Packet too short: 12 octets
Mar  6 21:48:32 2014 Wireless_Broadband_Router last message repeated 5 times
Mar  6 21:47:40 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Mar  6 21:48:32 2014 Wireless_Broadband_Router last message repeated 2 times
Mar  6 21:48:04 2014 Wireless_Broadband_Router The system is going DOWN for reboot.
Mar  6 21:49:47 2014 Wireless_Broadband_Router Bad login attempt
Mar  6 21:49:47 2014 Wireless_Broadband_Router CONF: [71] Configuration change (WBM user Unknown (0.0.0.0) has changed security settings)
Mar  6 21:49:52 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket

viafax999
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Registered: ‎11-10-2009

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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How come all you people are set for automatic firmware updates?

Sound like a very iffy thing to do.  My router came with that option turned off and I left it off as I see no reason to change the firmware unless Verizon suggested it was the correct thing to do.

viafax999
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Registered: ‎11-10-2009

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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@viafax999 wrote:

How come all you people are set for automatic firmware updates?

Sound like a very iffy thing to do.  My router came with that option turned off and I left it off as I see no reason to change the firmware unless Verizon suggested it was the correct thing to do.


Oh well so much for that.  Even though my router has automatic check for upgrade set to disabled I still received a firmware upgrade to 40.21.10.3  this morning

sangs
Silver Contributor IV
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Posts: 526
Registered: ‎06-24-2010

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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@viafax999 wrote:

@viafax999 wrote:

How come all you people are set for automatic firmware updates?

Sound like a very iffy thing to do.  My router came with that option turned off and I left it off as I see no reason to change the firmware unless Verizon suggested it was the correct thing to do.


Oh well so much for that.  Even though my router has automatic check for upgrade set to disabled I still received a firmware upgrade to 40.21.10.3  this morning


I was this close to telling you how meaningless that check box is in the router settings. 🙂

 

Erasmus354
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Registered: ‎02-24-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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It is not a UPS or power issue. I have tried multiple different power supplies, multiple different outlets, multiple different surge protectors, AND multiple different UPS's. None of it has made any difference. The problem is plain and simple Verizon and their network or their router or both. There is absolutely NOTHING any of us can do to fix the issue other than to use our own router.

g00py
Bronze Contributor II
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Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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>The problem is plain and simple Verizon and their network or their router or both.

 

Word.

Antonios
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Registered: ‎01-04-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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It seems that I can cause the router to reboot by running Namebench with router IP configured as a potenital DNS server.  The Log messages just before the reboot:

 

Mar 9 17:19:25 2014 Wireless_Broadband_Router Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Mar 9 17:19:28 2014 Wireless_Broadband_Router Packet too short: 12 octets
Mar 9 18:19:49 2014 Wireless_Broadband_Router last message repeated 2 times
Mar 9 17:19:33 2014 Wireless_Broadband_Router The system is going DOWN for reboot.

 

This and the fact that it ran for 10 days straight while no machines were running ( I was on vacation) leads me to believe that the router is not able to handle certain types of traffic.

 

viafax999
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Registered: ‎11-10-2009

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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@Antonios wrote:

 

This and the fact that it ran for 10 days straight while no machines were running ( I was on vacation) leads me to believe that the router is not able to handle certain types of traffic.

 


I'd agree that it must be something to do with the user's local topography.
They replaced my ancient old router with an Actiontec rev I and it has never rebooted once, apart from the firmware upgrade a couple of days back. - that I didn't request!  

Possibly it is a DVR issue - I have none,- however I don't know what commonality is in the setup in this 40+ page thread.

Possibly if the people who are having this problem could documet their config maybe we could detrmine what is common??

 

 

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