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Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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g00py
Bronze Contributor II
Bronze Contributor II
Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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Just finished with Verizon chat support and while they didn't offer any concrete details on what the new firmware offers, they did state, somewhat vaguely, that it improves stability and minimizes dropped connections. Time will tell, I guess.

g00py
Bronze Contributor II
Bronze Contributor II
Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 372 of 465
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Ha. Rebooted in less than an hour after upgrading firmware. 

Nugget1
Contributor
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Posts: 1
Registered: ‎02-20-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 373 of 465
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Same problem here!  FIOS charged me to "upgrade" to this new router, promising faster speeds and all  I got is headaches.  I'm switching back to my old "slow" router until this is fixed.  So ridiculous.

beckolamuffin
Copper Contributor
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Posts: 8
Registered: ‎12-15-2013

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 374 of 465
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Can you post the relevant portion of your router's system log around the time of the reboot? I might have an idea.

 

Thanks!

xpx
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Posts: 1
Registered: ‎02-20-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

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I have had this problem for five or six months.  Finally verizon sent me a new router.  It did not help.  It rebooted several times  a day.  So a technician came out and installed yet another router, saying the other ones might have been remanufactured and this one is brand new.  It rebooted three times in the first hour.  So I found this thread, and someone suggested the IGMP feature might be a  problem.

 

http://192.168.1.1/index.cgi?active_page=6059

 

Above is the hidden page for  disabling IGMP.

 

IGMP Proxy (Enable/Disable):

 

I simply changed "enabled" to "disabled" and hit the "Apply" button.

 

I have now been up for 80 hours without a reboot.

sangs
Silver Contributor IV
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Posts: 527
Registered: ‎06-24-2010

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 376 of 465
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New firmware, same 24-hour reboot cycle. Back to the Rev. F router again. 

g00py
Bronze Contributor II
Bronze Contributor II
Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 377 of 465
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Thread on DSLReports.com where people are saying that the new firmware doesn't help their rebooting issue either:

 

http://www.dslreports.com/forum/r29047746-New-Firmware?r=111#29049653

beckolamuffin
Copper Contributor
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Posts: 8
Registered: ‎12-15-2013

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 378 of 465
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Is this the kind of message you are seeing in the logs that indicates a router reboot:

 

LAN Coax Link Rate Low Rate

 

?

 

If so, it might be the power supply.  I used to get that a lot with my Rev. C router before Verizon sent out a new power supply to everyone that had it. The new power supply fixed the problem.

g00py
Bronze Contributor II
Bronze Contributor II
Posts: 160
Registered: ‎01-14-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 379 of 465
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Been down that road. Tried multiple routers, power sources, power strips, even different outlets. Made no difference. There's something inherently wrong with the Rev. I. I think that's especially true since I've never had a rebooting problem with two prior revs. 

jphilly37
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Posts: 7
Registered: ‎01-22-2014

Re: Verizon FIOS Router Actiontec MI424WR-GEN3I Issue - Dropped Connections - Constant Reboots

Message 380 of 465
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So it's been a while since I posted, but I've been watching this thread daily.  I extended my 30 day cancellation because I really didn't want to leave verizon.  I agree that this is a specific issue with the Rev I, I don't believe it has anything to do with the STB's or ONT.  I have a feeling it's a setting somewhere on the router so here is my question to the community.  I have a VERY basic setup, but with each replacement I get I always make the same change.  I enable WEP so my Tivo 2 can connect.  Are you all enabling WEP?  Could this basic thing cause the reboots?  I want to test by resetting to factory defaults and not making ANY changes, but I wanted to here if anyone else has WEP enabled.

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