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Verizon Online Backup and Sharing

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blegs38552
Bronze Contributor I
Bronze Contributor I
Posts: 72
Registered: ‎03-09-2009

Verizon Online Backup and Sharing

Message 1 of 2
(4,508 Views)

I saw a recent announcement that 5 GB could be purchased for a monthly charge of $1.99. I had been paying this price for 1 GB and saw nothing on Verizon's web site to indicate that my account had been upgraded to the new 5 GB.

 

I found myself having to cancel the old subscription and to place a new order for the 5 GB. This should not have been necessary - it should have happened seamlessly and Verizon should have sent a notice to all users that their quota had been increased.

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ProTruckDriver
Contributor
Contributor
Posts: 1
Registered: ‎11-08-2008

Re: Verizon Online Backup and Sharing

Message 2 of 2
(4,452 Views)

@blegs38552 wrote:

I saw a recent announcement that 5 GB could be purchased for a monthly charge of $1.99. I had been paying this price for 1 GB and saw nothing on Verizon's web site to indicate that my account had been upgraded to the new 5 GB.

 

I found myself having to cancel the old subscription and to place a new order for the 5 GB. This should not have been necessary - it should have happened seamlessly and Verizon should have sent a notice to all users that their quota had been increased.


 

I just noticed on my last bill they are taking out $1.99 for 1 GB of Backup and Sharing. I NEVER ordered Backup and Sharing. This is the first time Verizon billed me on this without my permission. Back to the Verizon Store tomorrow.

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