In September of 2013, I was contacted numerous times by Verizon salespeople. FIOS was new to the area and they were trying to entice new customers. I knew there was a possibility of a move in my future, so I specifically asked the salesman that I spoke with if there were early termination fees. He told me that if I moved to an area that had FIOS service and I chose not to continue with that service, that yes, there would be an early termination fee. However, if I moved to an area that did not have FIOS service, there would be no early termination fee. I am moving to an area that does not currently have FIOS service. I called today, May 3, to notify Verizon of an upcoming move and was told I have an early termination fee. I explained the situation and was basically told "too bad". I really don't appreciate the fact that the salesman "LIED" to me. I also asked to speak to a supervisor and, of course, there was no one any higher to speak with. She was as high up as they come. If a customer has a legitimate complaint and is not getting anywhere with the representative they are speaking with, there should be a supervisor available to listen to the complaint. I would never do business with Verizon again and as soon as my cell phone contract is up, I will definitely be switching carriers.
The door to door sales people do not work for Verizon. They work for a marketing company and get paid on commission for sales so of course they will tell you whatever you want to hear to make a sale. Always read your contract, Never take someones word for it.
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