Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Verizon street repair knocked out my internet

Posts: 1
Registered: ‎11-18-2022

Verizon street repair knocked out my internet

Message 1 of 1

3 Verizon maintenance trucks rolled up to my street today to move a pole in the street a couple of houses over. That work resulted in me losing my internet. I walked up to the maintenance workers and they admitted it's possible they spliced something in the process of moving the pole, knocking out my internet.


I called Verizon and they said they'd need to send a tech over in the morning to take a look but that they might charge me $99 visit fee + potential additional fees based on the repair.


I hope I'm not charged for this, this is clearly nothing to do with me and everything to do with Verizon's own maintenance work. I'll keep everyone updated as to how this tech's visit goes tomorrow.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title