Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Verizon won't pay my bill credit

Posts: 1
Registered: ‎09-30-2014

Verizon won't pay my bill credit

Message 1 of 2

I ended my Fios service in June. My account is overpaid $92. I was initially told that credit would be refunded after 2 billing cycles. 3 cycles have now passed and still no credit. I've tried to contact customer service which proved to be no help at all. An online agent, Jessica, bluntly said me she could not help and immediately closed the chat.


How do I get this credit?

Moderator Moderator
Posts: 11,864
Registered: ‎03-18-2013

Re: Verizon won't pay my bill credit

Message 2 of 2

Hi jgemma1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title