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Want to change bundle online--but can't get past error message.

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VBS
Contributor
Contributor
Posts: 6
Registered: ‎11-29-2014

Want to change bundle online--but can't get past error message.

Message 1 of 11
(1,399 Views)

I've been trying to change my FiOS services/bundle but keep getting the error message: "We're sorry, we are unable to continue your order at this time."  How do I explore options online?

10 REPLIES 10
SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: Want to change bundle online--but can't get past error message.

Message 2 of 11
(1,381 Views)

Try a different browser and see if you get the same results.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: Want to change bundle online--but can't get past error message.

Message 3 of 11
(1,373 Views)

Clearing your browser's cache may also work.

VBS
Contributor
Contributor
Posts: 6
Registered: ‎11-29-2014

Re: Want to change bundle online--but can't get past error message.

Message 4 of 11
(1,333 Views)

I've tried IE, Safari, and Firefox to no avail.

VBS
Contributor
Contributor
Posts: 6
Registered: ‎11-29-2014

Re: Want to change bundle online--but can't get past error message.

Message 5 of 11
(1,332 Views)

Tried that, Lawrence--nothing new happens.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,673
Registered: ‎03-18-2013

Re: Want to change bundle online--but can't get past error message.

Message 6 of 11
(1,316 Views)

Hi VBS,

Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

VBS
Contributor
Contributor
Posts: 6
Registered: ‎11-29-2014

Re: Want to change bundle online--but can't get past error message.

Message 7 of 11
(1,282 Views)

It's been a week, and...nothing.  No communication.  You guys are making me want to go to xfinity.  Please, not that.


@LawrenceC wrote:

Hi VBS,

Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.


 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Want to change bundle online--but can't get past error message.

Message 8 of 11
(1,273 Views)

Hello VBS

 

We have escalated this to an admin. Someone should be in touch with you.

VBS
Contributor
Contributor
Posts: 6
Registered: ‎11-29-2014

Re: Want to change bundle online--but can't get past error message.

Message 9 of 11
(1,228 Views)

Was finally able to get through and compare plans on line.  Thank you. 

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,187
Registered: ‎09-24-2008

Re: Want to change bundle online--but can't get past error message.

Message 10 of 11
(1,201 Views)

@VBS wrote:

Was finally able to get through and compare plans on line.  Thank you. 


That is great to read/hear, but how was it fixed?

 

Thank you

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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