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I've been trying to change my FiOS services/bundle but keep getting the error message: "We're sorry, we are unable to continue your order at this time." How do I explore options online?
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Try a different browser and see if you get the same results.
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Clearing your browser's cache may also work.
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I've tried IE, Safari, and Firefox to no avail.
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Tried that, Lawrence--nothing new happens.
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Hi VBS,
Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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It's been a week, and...nothing. No communication. You guys are making me want to go to xfinity. Please, not that.
@LawrenceC wrote:Hi VBS,
Sorry you are having difficulty changing your service online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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Hello VBS
We have escalated this to an admin. Someone should be in touch with you.
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Was finally able to get through and compare plans on line. Thank you.
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@VBS wrote:Was finally able to get through and compare plans on line. Thank you.
That is great to read/hear, but how was it fixed?
Thank you