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Why customer service is so baaaad at Verizon.

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Masroor
Contributor
Contributor
Posts: 2
Registered: ‎07-24-2011

Why customer service is so baaaad at Verizon.

Message 1 of 2
(637 Views)

I have problem with FIOS battery. Last time I called was on hold for more than 23 mins. They could not get my account number because they system was very slow. Right now I am waiting for last 40 mins and just music ... Dont know what to do 😞

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Why customer service is so baaaad at Verizon.

Message 2 of 2
(631 Views)

Sometimes there is a bit of a hold time,  you should try to have your bill handy when calling places like that.   

 

In general though most, if not all, your answers regarding the battery can be found here.

 

www.verizon.com/battery

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