09-04-2015 04:55 PM
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
09-10-2015 03:37 PM
Thanks for the reply but now I have strong feeling that Verizon is a company which cheats customers and make money.
Verizon has monopoly in the area that doesn't mean they will provide third class service and poorest technical support and no customer satisfaction.
After contacting technical support, they didn't want to see the problem I was facing rather keep on saying that as current speed is good so no issue.
This month, My billing plan is changed from promotional rate (valid for two years) to a different one without letting me know anything.
Will you be able to help on this?
09-10-2015 03:42 PM
Moreover Billing chat people keep on saying plan is changed and that too for same services, are you kidding me.
And she didn't took a pain to check last month's bill tand transferred me to technical support without listening.
09-10-2015 04:07 PM - edited 09-10-2015 04:07 PM
Please provide details about your connection speed issue. What speed are you contracted for? What speed are you currently getting using a wired connection?
For billing issues, please start a separate topic, and, again please provide details about your plan, what you understand your charges should be, what you are actually being billed and what you were told by the Verizon agent about any changes to your plan.
09-14-2015 03:50 PM
My plan was:
09-14-2015 03:52 PM
moreover, last month rate was valid for 2 years and it didn't even last for 2 months...third class customer experience.
And people who know about it from the billing, just say this is the plan i.e. 54.99+router+tax. Are you kidding me liars?
09-15-2015 09:47 AM
Please contact Billing during normal business hours through Contact Us. They should be able to determine why you are seeing a higher bill and make corrections if there has been a mistake in your billing.