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Wireless Internet Connection Drops when Making Fios Phone Call

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BDSou812
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-20-2010

Wireless Internet Connection Drops when Making Fios Phone Call

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Anyone else have this issue and a solution? Thanks!

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Wireless Internet Connection Drops when Making Fios Phone Call

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Are you using a cordless phone? Almost 100% guaranteed to be the problem itself if it runs in the 2.4Ghz band.

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Wireless Internet Connection Drops when Making Fios Phone Call

Message 2 of 5
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Are you using a cordless phone? Almost 100% guaranteed to be the problem itself if it runs in the 2.4Ghz band.

BDSou812
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-20-2010

Re: Wireless Internet Connection Drops when Making Fios Phone Call

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You're so right! Thanks!Smiley Happy

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Wireless Internet Connection Drops when Making Fios Phone Call

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Thought so. In this case, you can try relocating the router and base station if they are near each other, or you can also try changing the channel the router operates on if your phone sticks to a fixed channel rather than changes the channel rapidly like some of the Spread Spectrum phones do for security measures.

BDSou812
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-20-2010

Re: Wireless Internet Connection Drops when Making Fios Phone Call

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Needed a new phone anyhow so I picked up one with DECT 6.0 and it seems to have done the trick!Robot Happy Thanks!Smiley Very Happy

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