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Hello all,
I just had FiOS installed yesterday(What a nightmare by the way) and my work laptop will not connect to the internet by hard connect(Cat5) or via wireless. I have two other home laptops that initially had issues but are now fine and working with no problems hard connected or wireless.
Hardware - Lenovo T61, WinXP Pro SP2 with Intel Wireless 4965AG card. I have company installed Symantec for virus and firewall with windows firewall disabled. The problems occur with Symantec protection disabled or enabled. I worked with VZW Level 1(field tech) and then VZW tech support but they were not able to correct my issue. They replaced the Westell modem/router combo(whatever you call it) with another and I still had issues. When I boot up, my laptop pulls an IP hardconnected or via wireless, but when I launch Firefox or IE 7, my home page does not come up. Sometime after approximately 3-4 minutes, it will eventually populate, but I cannot go to any other page from there. I can ping the gateway and get 1-2 ms response times, but if I try to ping a web server or run a tracert, the pings will time out.
Please help with any suggestions.
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Thanks for the replies...
I work solely from home and do not go into a physical office. I don't use a proxy, socks or logon script. I have checked my TCP/IP settings and everything is as it should be comparied to my other home laptop. DHCP is enabled, DNS is blank(so no forced entries) and WINS has LMHOSTs lookup enabled.
My laptop pulls an IP from the router, between 192.168.1.2 to .5
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Thanks for the reply.
I don't have to use VPN to get my laptop online. My VPN client is configured to be started manually by me, so it is not up or running at all. I usually only launch it when i need to access company resources. Regarding my laptop image, it is pretty open, in that I have full administrative rights and can alter any and all services on the laptop. I have totally disabled my Symantec client from starting via disabling the service under the service administrative tool. Issues still persist. I know there is definitely something conflicting between my laptop and the VZW supplied router/modem, but don't feel my company will be able to assist with what that could be. I have used this laptop for sometime on Adelphia, TimeWarner(Roadrunner) and VZW DSL at my home. I have even used it on my friends and relatives broadband via SBC Global(ATT) and Cox Cable with no issues. It has something to do with the router itself in my opinion. I have the Westell router/modem, is there another way around that? I have the combo package, and the VZW tech advised that the DVR boxes used the router for guide purposes, so dont know what can be done about that.
Also, I have monitored my processes and CPU consumption while attempting to login, and CPU is at or near idle, with no spikes in memory either. If it were just wireless not functioning, I would point to my wireless network adapter, but both my 10/100 NIC and wireless card have been used with the same performance issues. I am ready to cancel and go back to TimeWarner, even though I hate them.
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Have you tried a wired connection to the router?
If it works OK, then you know this is a wireless connection problem.
You can certainly narrow down the possibilities this way.