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Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

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jlsnsw
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Posts: 3
Registered: ‎01-07-2009

Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

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Hello all,

 

I just had FiOS installed yesterday(What a nightmare by the way) and my work laptop will not connect to the internet by hard connect(Cat5) or via wireless.  I have two other home laptops that initially had issues but are now fine and working with no problems hard connected or wireless. 

 

Hardware - Lenovo T61, WinXP Pro SP2 with Intel Wireless 4965AG card. I have company installed Symantec for virus and firewall with windows firewall disabled.  The problems occur with Symantec protection disabled or enabled.  I worked with VZW Level 1(field tech) and then VZW tech support but they were not able to correct my issue.  They replaced the Westell modem/router combo(whatever you call it) with another and I still had issues.  When I boot up, my laptop pulls an IP hardconnected or via wireless, but when I launch Firefox or IE 7, my home page does not come up.  Sometime after approximately 3-4 minutes, it will eventually populate, but I cannot go to any other page from there.  I can ping the gateway and get 1-2 ms response times, but if I try to ping a web server or run a tracert, the pings will time out.  

 

Please help with any suggestions.

10 REPLIES 10
Telcoguru
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Registered: ‎08-06-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

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What IP address are you getting?
TimSykes
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Posts: 1,059
Registered: ‎10-21-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 3 of 11
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Sounds like your work may use a proxy server. You can check that by going into control pannel --> internet options --> connections tab --> lan settings button. If there is a check in "use a proxy server for..." take the check mark out when you are at home. When you go back to work re check it.
jlsnsw
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Registered: ‎01-07-2009

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 4 of 11
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Thanks for the replies...

I work solely from home and do not go into a physical office.  I don't use a proxy, socks or logon script.  I have checked my TCP/IP settings and everything is as it should be comparied to my other home laptop.  DHCP is enabled, DNS is blank(so no forced entries) and WINS has LMHOSTs lookup enabled.

My laptop pulls an IP from the router, between 192.168.1.2 to .5

TimSykes
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Registered: ‎10-21-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 5 of 11
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Try to setup your TCP/IP as static. Also you can try to use the fios outside DNS address, not the routers 192 DNS address. Also you may want to power cycle your router.
cjacobs001
Silver Contributor III
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Posts: 398
Registered: ‎10-09-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

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Also, and maybe first, you should contact your work's IT people.  As a work asset (property of the company) they may have your hard drive "imaged" the same as all other work assets, using "group policies" enabled and restricting your access.  Is your PC configured to use a VPN for connection to the internet to connect to your work?  If so, are you positive you are NOT using that VPN configuration when you are trying to use the internet for 'other-than-work' internet browsing?   And, if configured for VPN out, ARE YOU using that to get out ?   lots of possibilities here.     also,  if you are eventually getting a page to open, mosre than likely it is something on the PC.  How do your running processes look?  are you using a high CPU percentage ?  Have you tried resetting all Internet explorer defaults and advanced settings and deleted all cookies, etc. ?? 
cjacobs001
jlsnsw
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Registered: ‎01-07-2009

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 7 of 11
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Thanks for the reply. 

I don't have to use VPN to get my laptop online.  My VPN client is configured to be started manually by me, so it is not up or running at all.  I usually only launch it when i need to access company resources.  Regarding my laptop image, it is pretty open, in that I have full administrative rights and can alter any and all services on the laptop.  I have totally disabled my Symantec client from starting via disabling the service under the service administrative tool.  Issues still persist.  I know there is definitely something conflicting between my laptop and the VZW supplied router/modem, but don't feel my company will be able to assist with what that could be.  I have used this laptop for sometime on Adelphia, TimeWarner(Roadrunner) and VZW DSL at my home.  I have even used it on my friends and relatives broadband via SBC Global(ATT) and Cox Cable with no issues.  It has something to do with the router itself in my opinion.  I have the Westell router/modem, is there another way around that?  I have the combo package, and the VZW tech advised that the DVR boxes used the router for guide purposes, so dont know what can be done about that. 

 

Also, I have monitored my processes and CPU consumption while attempting to login, and CPU is at or near idle, with no spikes in memory either.  If it were just wireless not functioning, I would point to my wireless network adapter, but both my 10/100 NIC and wireless card have been used with the same performance issues.  I am ready to cancel and go back to TimeWarner, even though I hate them.

Telcoguru
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Registered: ‎08-06-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 8 of 11
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The problem sounds like software on your computer is preventing your connection. Plug your laptop into the Ethernet port on the router and run the Fios Connection Wizard Software. If it does not correct your problem then it is something loaded on the laptop that is preventing you from connecting.
TimSykes
Gold Contributor III
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Posts: 1,059
Registered: ‎10-21-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 9 of 11
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Did you try a static address? That can rule out any issues with the routers DHCP and how its pulling down the DNS tables.
cprgolds
Nickel Contributor
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Posts: 27
Registered: ‎12-26-2008

Re: Work Laptop(Lenovo T61) obtains IP address, but will not connect to internet - - HELP!!!

Message 10 of 11
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Have you tried a wired connection to the router?

 

If it works OK, then you know this is a wireless connection problem.

 

You can certainly narrow down the possibilities this way.

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