Just switched to Verizon Fios this weekend. Worst mistake ever. All I heard was how great Fios is and their customer support. Took me an hour to find a phone number , the support person could not help, then they send me an update with an incorrect web address to check on the update. I will give it another week, but if not then I am gone and will find a way to break this stupid contract due to such poor level of service.
Sad to hear that you have a trouble,
Contact the phone support at 1 800 837 4966 or initiate a live chat at http://www22.verizon.com/content/contactus select the appropirate category and select Live Chat, I am sure you will get all the help needed, Take this one instance off and give Verizon another chance, I am sure you will love Verizon.
Good luck Mike, Verizons customer service is terrible and they have no idea how to fix anything! Take my advice and go back to comcast. At least Comcast has some decent tech support verizon has none.
01-16-2013 06:15 AM - edited 01-16-2013 06:35 AM
Just switched to Verizon Fios this weekend ... Took me an hour to find a phone number , the support person could not help ... will find a way to break this stupid contract due to such poor level of service.
This is a peer-to-peer forum where fellow users volunteer to help other users solve issues. Of course that means that the problem must be described in terms that permit a solution. Why not state your specific issues here in concise terms with full documentation, and then perhaps one of the volunteers (there are many qualified volunteers here) will be able to help?
"Poor level of service" doesn't give folks much to go on.
01-16-2013 10:11 AM