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Worst Mistake Ever - I want Comcast back

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MikeH20Ski
Contributor
Contributor
Posts: 1
Registered: ‎01-15-2013

Worst Mistake Ever - I want Comcast back

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(1,458 Views)

Just switched to Verizon Fios this weekend.  Worst mistake ever.  All I heard was how great Fios is and their customer support.  Took me an hour to find a phone number , the support person could not help, then they send me an update with an incorrect web address to check on the update.  I will give it another week, but if not then I am gone and will find a way to break this stupid contract due to such poor level of service.

4 REPLIES 4
aliasneo
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎12-20-2012

Re: Worst Mistake Ever - I want Comcast back

Message 2 of 5
(1,431 Views)

Hello ,

 

Sad to hear that you have a trouble,

 

Contact the phone support at 1 800 837 4966 or initiate a live chat at http://www22.verizon.com/content/contactus select the appropirate category and select Live Chat, I am sure you will get all the help needed, Take this one instance off and give Verizon another chance, I am sure you will love Verizon.

“I am a Verizon employee but my comments and thoughts are my own.”
viperchain
Contributor
Contributor
Posts: 4
Registered: ‎12-22-2012

Re: Worst Mistake Ever - I want Comcast back

Message 3 of 5
(1,423 Views)

Good luck Mike, Verizons customer service is terrible and they have no idea how to fix anything! Take my advice and go back to comcast. At least Comcast has some decent tech support verizon has none.

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Worst Mistake Ever - I want Comcast back - State The Specific Issue

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(1,370 Views)

@MikeH20Ski wrote:

Just switched to Verizon Fios this weekend ... Took me an hour to find a phone number , the support person could not help ... will find a way to break this stupid contract due to such poor level of service.


This is a peer-to-peer forum where fellow users volunteer to help other users solve issues.  Of course that means that the problem must be described in terms that permit a solution.  Why not state your specific issues here in concise terms with full documentation, and then perhaps one of the volunteers (there are many qualified volunteers here) will be able to help?

 

"Poor level of service" doesn't give folks much to go on.

JOSEm441
Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: Worst Mistake Ever - I want Comcast back - State The Specific Issue

Message 5 of 5
(1,348 Views)
If you do end up staying (as I would recommend) you need to learn the steps to get to upper tiers of service. I used to have DSL and frequently had issues. I got to the point where I knew what to say to get issues escalated; and eventuallly resolved. I hung in and at this point I only pay $5.00/ month more for rock solid FIOS 4.8 Mb/s / 4.0 Mbs compared to spottly DSL .75/.50. Another great place to get help is http://www.dslreports.com/forum/vzfiber
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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