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Custom TV package changes

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PZL11
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Posts: 4
Registered: ‎07-09-2010

Custom TV package changes

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I'm presently under a 2 year contract that says that I can change my 3 (additional) custom TV packages at any time. While chatting with a Verizon tech, I was informed that no, I cannot do this anymore no matter what my contract says.  Needless to say that I'm rather upset that the tech told me this.  Who can I speak with at Verizon to argue my case. I just want to change my 3 pre-existing custom channel packages to 3 new ones.

 

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Seeker1437
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Registered: ‎01-01-2018

Re: Custom TV package changes

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Ah yeah, I think that is the older version of Custom TV, if you check under Shop > TV it doesn't have that option anymore. 😞

 

You might be grandfathered in your current plan, sometimes changes bring you to current offerings in that case.

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Seeker1437
Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 221
Registered: ‎01-01-2018

Re: Custom TV package changes

Message 2 of 3
(2,482 Views)

Ah yeah, I think that is the older version of Custom TV, if you check under Shop > TV it doesn't have that option anymore. 😞

 

You might be grandfathered in your current plan, sometimes changes bring you to current offerings in that case.

PZL11
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Posts: 4
Registered: ‎07-09-2010

Re: Custom TV package changes

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So, does this mean that I'm stuck with the current channels I have unless I give Verizon more money in order to replace my 3 current ones with 3 new ones?

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