good luck changing channel packs. You cant do it online OR via the app, as the links are broken. All you can do, as told to me by their reps, is to do it through the reps themselves. I have literally spent HOURS trying to change the packs myself to no avail. Good luck!
Verizon definitely has a long history of catering to new customers, and telling current customers to "go scratch". They love ya til they get ya. Since there is no loyalty to their customers that have been with them for years, I switch back and forth every 2 years from Cable to FiOS. Instead of keeping me as a customer, they would prefer to lose me, so they can offer me a great return price LOL. Horrible business practice.
Hi Av8r75,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Any luck figuring out how to change channel packs other than having to call customer service?
Have you tried logging in to your account and changing them under my services?
Start a new topic or ask questions in the open forum.
